We are a dynamic and rapidly expanding enterprise technology and business services organization operating in a client-driven market where relationship quality, customer trust, account growth, retention, service coordination, and business value directly influence long-term company performance. Our organization supports enterprise clients, mid-market customers, customer success teams, sales leaders, service delivery groups, product teams, operations partners, and executive stakeholders who rely on strong account management to maintain healthy relationships and create measurable customer outcomes.
As organizations continue to grow, account management has become one of the most important functions connecting customer needs with business performance. Clients expect more than a point of contact. They expect a trusted partner who understands their goals, communicates clearly, coordinates internal resources, identifies risks early, supports renewals, uncovers expansion opportunities, and ensures the company delivers value consistently. The Account Manager role is central to helping clients remain engaged, supported, informed, and confident in the partnership.
Our company is investing heavily in AI-enabled customer success tools, CRM platforms, account intelligence, customer health scoring, renewal workflows, product adoption analytics, client engagement programs, revenue operations, service automation, executive reporting, and scalable account management processes. We are seeking a highly capable Account Manager who can manage client relationships, support retention, coordinate account activity, identify growth opportunities, and help deliver a strong customer experience across a remote-first organization.
This is not a traditional account management role focused only on status updates or basic customer service. The Account Manager will serve as a relationship and revenue partner responsible for understanding client priorities, managing account communication, coordinating internal support, monitoring account health, supporting renewals, identifying expansion opportunities, and ensuring clients receive practical value from the company’s products, services, and solutions.
The selected candidate will work closely with Customer Success, Sales, Revenue Operations, Product, Support, Implementation, Finance, Billing, Marketing, Legal, Operations, and leadership teams to ensure account needs are addressed accurately, professionally, and in alignment with business goals.
This is a strong opportunity for a relationship-focused professional who wants to support enterprise clients, strengthen account health, improve retention, contribute to revenue growth, and work with modern customer success and account management tools in a remote-first environment.
As Account Manager, you will manage client relationships, support account retention, coordinate service activity, identify growth opportunities, and help ensure customers receive consistent value throughout the relationship lifecycle.
You will be responsible for maintaining client communication, tracking account needs, supporting renewals, coordinating internal follow-up, preparing account updates, identifying risks, and partnering with cross-functional teams to improve customer satisfaction.
You will serve as a trusted account partner while maintaining accountability for relationship quality, customer engagement, documentation accuracy, renewal readiness, issue follow-up, and measurable account outcomes.
The ideal candidate combines strong communication, relationship management, business judgment, customer success discipline, CRM experience, and a proactive service mindset to support long-term customer value.
Manage a portfolio of client accounts by maintaining regular communication, understanding business needs, tracking account priorities, and supporting long-term relationship health.
Serve as a primary point of contact for client questions, service updates, account requests, renewal discussions, product information, and general relationship coordination.
Build strong client relationships by listening carefully, communicating clearly, following through on commitments, and helping clients feel supported.
Partner with Customer Success, Sales, Support, Product, Implementation, Billing, Operations, and leadership teams to resolve client needs and improve account outcomes.
Monitor account health, customer satisfaction, usage trends, engagement signals, renewal timing, open issues, and potential relationship risks.
Support renewal preparation by gathering account updates, documenting value delivered, tracking contract dates, coordinating internal approvals, and assisting with client communication.
Identify expansion opportunities by understanding client goals, recognizing additional needs, and coordinating with sales or customer success leaders when appropriate.
Prepare account reviews, status updates, meeting summaries, service reports, customer feedback notes, and internal account briefing materials.
Document client interactions, account updates, risks, opportunities, renewal notes, service requests, and next steps in CRM or customer success systems.
Coordinate client escalations by gathering context, clarifying ownership, tracking resolution progress, and communicating updates professionally.
Support onboarding, implementation handoffs, account transitions, product adoption activities, and client education where needed.
Analyze recurring account issues, service gaps, customer feedback, product questions, and communication trends to identify improvement opportunities.
Maintain accurate account records, client contacts, contract details, service preferences, renewal timelines, meeting notes, and internal account information.
Protect confidential client information by following privacy, security, verification, and data handling requirements at all times.
4+ years of experience in account management, customer success, client services, relationship management, sales support, business development, customer experience, or enterprise account coordination.
Experience working within enterprise SaaS, AI-enabled technology, cloud platforms, professional services, financial services, healthcare technology, business services, consulting, ecommerce, or client-facing enterprise environments preferred.
Strong written and verbal communication skills with the ability to build trust, explain information clearly, manage expectations, and maintain professionalism.
Experience managing client relationships through email, phone, video meetings, CRM systems, customer success tools, account reviews, and internal coordination workflows.
Ability to document account activity accurately, track follow-up items, coordinate cross-functional work, manage renewals, and support multiple client priorities.
Familiarity with tools such as Salesforce, HubSpot, Gainsight, ChurnZero, Zendesk, ServiceNow, Intercom, Totango, Asana, Monday.com, Jira, Microsoft Teams, Slack, Google Workspace, Microsoft 365, or similar platforms preferred.
Strong relationship-building ability with a client-first mindset and the ability to handle questions, concerns, follow-ups, and account risks with care.
Ability to work in a remote environment with strong organization, written communication, schedule discipline, and reliable responsiveness.
Experience supporting renewals, account reviews, customer satisfaction programs, service escalation, onboarding handoffs, product adoption, or expansion opportunities preferred.
Ability to work with Customer Success, Sales, Revenue Operations, Product, Support, Implementation, Finance, Billing, Marketing, Legal, Operations, and leadership teams.
Associate degree or bachelor’s degree in Business, Communications, Marketing, Customer Experience, Management, Sales, or a related field preferred.
Customer success certification, account management training, CRM certification, sales training, or equivalent practical experience preferred.
Competitive compensation package.
Comprehensive medical, dental, and vision healthcare coverage.
Flexible remote-first work environment.
Performance bonus eligibility.
Account retention and customer satisfaction incentive opportunities.
Renewal performance and account growth incentive opportunities.
Long-term incentive opportunities where applicable.
Retirement savings plan with company contribution.
Professional development and continuing education reimbursement.
Account management, customer success, client relations, CRM, negotiation, communication, revenue retention, and service quality training resources.
Wellness and mental health support programs.
Paid time off and company holidays.
Opportunity to support enterprise clients, account growth initiatives, customer success programs, renewal strategy, and long-term relationship development.
Access to modern CRM, customer success, client communication, ticketing, workflow, reporting, revenue operations, and AI-enabled customer experience platforms.
Relationship-focused professional with strong communication, emotional intelligence, business judgment, and account ownership.
Client-centered thinker with the ability to understand customer needs, manage expectations, and create a positive account experience through clear follow-up.
Highly organized and dependable, with strong ownership of account records, renewal dates, client requests, internal coordination, and action items.
Calm and professional under pressure, especially during client concerns, escalations, renewal discussions, service delays, urgent requests, or difficult conversations.
Detail-oriented and accurate, with the ability to maintain clean account documentation, track relationship activity, and communicate updates clearly.
Proactive and practical, with the ability to anticipate client needs, identify risks, recognize opportunities, and move issues toward resolution.
Collaborative and able to work effectively with customer success teams, sales partners, support teams, product teams, billing groups, implementation teams, operations partners, and leaders.
Technology-comfortable and able to work confidently in CRM systems, customer success platforms, communication tools, shared documents, and remote collaboration environments.
Quality-minded with the ability to follow service standards, improve communication, accept feedback, and consistently strengthen the client experience.
High integrity and discretion when handling client information, account records, contracts, pricing details, financial information, service history, internal notes, and confidential business documentation.
Support client retention goals by maintaining strong relationships, organized follow-up, accurate account documentation, and timely communication.
Help improve customer satisfaction by resolving routine questions, coordinating internal resources, escalating complex issues properly, and ensuring client needs are addressed.
Support account growth by identifying expansion signals, documenting customer needs, sharing account insights, and coordinating with sales or customer success leadership.
Contribute to renewal readiness by tracking contract dates, account health, value delivered, relationship risks, decision-makers, and open issues.
Align account communication with company standards, customer success priorities, service delivery expectations, and revenue goals.
Support digital customer experience transformation by using CRM, customer success platforms, workflow tools, reporting systems, and AI-enabled account intelligence effectively.
Help leadership understand account trends by documenting feedback, tracking recurring concerns, and sharing useful customer insights.
Partner with internal teams to strengthen onboarding handoffs, service delivery, account reviews, issue resolution, renewal processes, and relationship management routines.
Support operational efficiency by reducing missed follow-ups, improving documentation, strengthening account visibility, and helping standardize client communication.
Help protect client trust by following confidentiality, privacy, security, and professional communication standards consistently.
Remote-first account management role.
Periodic travel may be required for client meetings, account reviews, sales kickoffs, team offsites, company gatherings, training sessions, or customer experience events.
High-visibility client-facing role supporting relationship quality, retention, account growth, service coordination, and customer satisfaction.
Fast-paced environment focused on responsiveness, accuracy, customer trust, relationship strength, revenue retention, and operational consistency.
Regular collaboration with Customer Success, Sales, Revenue Operations, Product, Support, Implementation, Finance, Billing, Marketing, Legal, Operations, and leadership teams.
Opportunity to influence client satisfaction, renewal performance, account visibility, customer experience, revenue retention, and long-term relationship success.
Requires flexibility during client escalations, renewal periods, onboarding cycles, service incidents, reporting deadlines, account reviews, and urgent customer needs.
Role requires handling confidential client information, account records, contracts, pricing details, billing information, service history, support cases, and internal process documentation with discretion.
Account Management.
Client Relationship Management.
Customer Success Support.
Account Coordination.
Renewal Support.
Customer Retention.
Client Communication.
Account Review Preparation.
CRM Documentation.
Service Coordination.
Client Issue Resolution.
Account Growth Support.
Customer Experience.
Remote Account Operations.
Relationship Management.
Compensation Package: $180,000 – $295,000
Base Salary: $180,000 – $295,000.
Annual Performance Bonus.
Account Retention Incentives.
Customer Satisfaction and Relationship Quality Incentives.
Renewal Performance and Account Growth Incentives.
Long-Term Incentive Eligibility where applicable.
Additional benefits may include:
• Comprehensive healthcare coverage.
• Retirement savings plan with company contribution.
• Wellness and mental health programs.
• Professional education assistance.
• Flexible remote work environment.
• Paid time off and company holidays.
• Account management, customer success, CRM, renewal management, client communication, negotiation, service quality, and revenue retention training.
• Access to modern CRM, customer success, client communication, ticketing, workflow, collaboration, reporting, and AI-enabled customer experience platforms.
We are committed to fostering a workplace where innovation, diversity, and inclusion drive meaningful business outcomes. We provide equal employment opportunities to all applicants and employees regardless of race, religion, gender, age, disability, veteran status, sexual orientation, or any other protected characteristic under applicable law.
Support a high-impact account management function with visibility across customer success, sales, operations, product, and leadership.
Help clients receive clear communication, timely follow-up, and practical support in a remote-first enterprise environment.
Work with modern CRM, customer success, reporting, workflow, and AI-enabled account intelligence tools.
Build a strong account management career platform by developing relationship management, renewal support, customer success, and revenue retention skills.
Partner with client-facing teams to improve service quality, reduce friction, strengthen account health, and support customer loyalty.
Join an organization investing heavily in customer experience, digital service workflows, account growth, CRM modernization, and long-term relationship success.
Contribute to a company where account management is valued as a critical driver of retention, customer trust, and sustainable business growth.
At Admiral Talent, our vision is to redefine staffing through genuine partnerships, innovation, and a people-first mindset. Guided by experienced leadership, we’re committed to driving growth, empowering talent, and delivering exceptional results for every client we serve.