About the Organization

We are a nationally recognized leader in healthcare technology, revenue cycle management (RCM), and enterprise financial services, providing innovative billing, payment processing, and financial management solutions to hospitals, physician groups, healthcare systems, outpatient facilities, insurance providers, and healthcare organizations across the United States.

Our technology-driven platform processes millions of financial transactions annually while supporting complex reimbursement models, payer requirements, regulatory compliance, and digital payment innovations. By combining advanced automation, cloud-based financial systems, data analytics, artificial intelligence, and exceptional client service, we help healthcare organizations improve revenue performance, accelerate collections, and deliver a seamless financial experience for both providers and patients.

As our client portfolio continues to expand, we are seeking a detail-oriented Billing Specialist to manage billing operations, ensure invoice accuracy, resolve billing discrepancies, and support revenue integrity initiatives. This role plays a critical part in maintaining financial accuracy, strengthening client relationships, and ensuring timely revenue collection while working closely with Finance, Revenue Cycle, Customer Success, Sales Operations, and Compliance teams.

The ideal candidate is analytical, organized, customer-focused, and committed to delivering exceptional billing accuracy while supporting continuous process improvement initiatives.

Essential Duties and Responsibilities

Billing Administration

• Prepare, review, and process customer invoices in accordance with client contracts, pricing agreements, and organizational billing policies.
• Verify billing accuracy before invoice distribution to ensure timely and error-free processing.
• Generate recurring invoices, one-time billing transactions, service adjustments, and account reconciliations.
• Maintain billing schedules and ensure deadlines are consistently achieved.

Accounts Receivable Support

• Monitor outstanding invoices and coordinate with Accounts Receivable teams to resolve payment issues.
• Investigate billing discrepancies and collaborate with internal departments to identify root causes.
• Process credit memos, billing corrections, refunds, and account adjustments.
• Support collection efforts by providing accurate billing documentation and account history.

Customer & Client Support

• Respond professionally to customer inquiries regarding invoices, account balances, payment status, contract terms, and billing questions.
• Build strong relationships with internal and external stakeholders through responsive service.
• Resolve billing disputes efficiently while maintaining a positive customer experience.
• Educate clients on billing procedures and payment options.

Financial Reporting & Reconciliation

• Reconcile billing records with financial systems and customer accounts.
• Prepare daily, weekly, and monthly billing reports for Finance leadership.
• Monitor revenue trends and identify inconsistencies requiring investigation.
• Support month-end and year-end financial closing activities.

Compliance & Documentation

• Ensure billing practices comply with company policies, contractual agreements, regulatory standards, and applicable financial regulations.
• Maintain complete and accurate billing documentation.
• Support internal and external audits by preparing required billing records and supporting documentation.
• Protect confidential financial and customer information in accordance with organizational policies.

Process Improvement

• Identify opportunities to improve billing workflows, automation, and operational efficiency.
• Participate in implementation of new billing systems, software enhancements, and process optimization initiatives.
• Assist in developing standard operating procedures and training documentation.
• Promote continuous improvement through operational best practices.

Job Qualifications and Requirements

• Associate’s or Bachelor’s degree in Accounting, Finance, Business Administration, Healthcare Administration, or related field preferred.
• 2–5+ years of experience in billing, accounts receivable, revenue cycle management, accounting, or financial operations.
• Experience within healthcare, SaaS, professional services, financial services, or enterprise billing environments preferred.
• Strong understanding of billing procedures, invoicing, payment processing, account reconciliation, and financial reporting.
• Experience using ERP, accounting, or billing platforms such as Oracle, SAP, NetSuite, Microsoft Dynamics, Workday, QuickBooks, or similar enterprise systems.
• Advanced Microsoft Excel skills and proficiency with financial reporting tools.
• Knowledge of healthcare billing, insurance reimbursement, or revenue cycle operations is considered an advantage.

Personal Capabilities and Qualifications

• Exceptional attention to detail and accuracy.
• Strong analytical and problem-solving abilities.
• Excellent organizational and time-management skills.
• Outstanding customer service and communication capabilities.
• Ability to prioritize multiple deadlines in a fast-paced environment.
• High level of integrity and professionalism when handling confidential financial information.
• Collaborative mindset with strong interpersonal skills.
• Commitment to continuous learning and operational excellence.

Strategic Support

• Support revenue integrity through accurate billing and financial controls.
• Improve client satisfaction by delivering timely and accurate billing services.
• Contribute to financial reporting accuracy and operational transparency.
• Strengthen compliance with contractual, regulatory, and organizational standards.
• Support digital transformation initiatives within finance and revenue operations.
• Assist leadership in improving billing efficiency and revenue cycle performance.

Working Conditions

• Hybrid office environment with remote work flexibility.
• Frequent collaboration with Finance, Revenue Operations, Customer Success, Sales, Compliance, and Accounting teams.
• Deadline-driven work environment with increased activity during monthly billing cycles.
• Standard business hours with occasional overtime during month-end close or peak processing periods.
• Secure work environment requiring confidentiality and adherence to data privacy standards.

Job Function

• Customer Billing & Invoice Processing
• Accounts Receivable Support
• Revenue Cycle Management
• Financial Reporting & Reconciliation
• Billing Compliance & Documentation
• Customer Account Administration
• Process Improvement & Operational Support

Compensation & Benefits

Compensation Package: $88,000 – $132,000

• Annual performance incentive based on billing accuracy, productivity, and operational excellence.
• Comprehensive medical, dental, vision, and wellness benefits.
• 401(k) retirement savings plan with company matching contributions.
• Paid professional development, certification assistance, and continuing education opportunities.
• Flexible hybrid work schedule and work-life balance programs.
• Generous paid vacation, holidays, parental leave, and employee assistance programs.
• Career advancement opportunities within Billing, Revenue Operations, Finance, Accounting, and Shared Services leadership.
• Access to modern financial technologies and enterprise business systems supporting long-term career growth.

Why Join Us

• Join a nationally recognized organization transforming financial operations through innovation and technology.
• Work with advanced billing platforms supporting some of the largest healthcare and enterprise organizations in the country.
• Collaborate with experienced professionals across Finance, Revenue Cycle, Customer Success, and Business Operations.
• Expand your expertise through continuous learning, technology innovation, and career development programs.
• Play a vital role in improving financial accuracy, customer satisfaction, and operational efficiency.
• Become part of a culture that values integrity, accountability, collaboration, innovation, and long-term professional success.