We are a large, enterprise-scale SaaS, AI-enabled digital transformation, cloud platform, customer experience technology, data intelligence, automation, and digital business innovation organization serving enterprise customers across complex commercial, operational, and technology-driven markets. The company helps organizations modernize digital experiences, automate workflows, improve customer engagement, strengthen data visibility, scale intelligent platforms, and transform business processes through secure, modern, and measurable digital solutions.
This is not a traditional digital leadership role focused only on website management, marketing technology, or isolated transformation projects. The Chief Digital Officer will serve as a strategic enterprise executive responsible for connecting digital strategy, customer experience, product innovation, business transformation, data intelligence, automation, AI adoption, digital operations, and enterprise growth into one coordinated digital agenda. This role will help define how the organization uses technology, data, platforms, and digital operating models to create stronger customer value and business performance.
The company is continuing to invest in AI-enabled digital products, automation platforms, customer journey modernization, enterprise systems integration, digital experience design, workflow optimization, data-driven decision-making, cloud-based business platforms, digital self-service, product-led growth, analytics maturity, and stronger cross-functional transformation governance. As the organization grows, leadership is seeking a Chief Digital Officer who can bring executive presence, digital strategy expertise, operational discipline, customer-centered thinking, and strong cross-functional influence to a highly visible role.
The Chief Digital Officer will lead digital transformation strategy across customer experience, digital product direction, automation, enterprise platform adoption, data-enabled decision-making, digital operations, innovation programs, and technology-enabled business improvement. This executive will work closely with the CEO, Board, CTO, CIO, CPO, CMO, CRO, COO, CFO, Customer Success, Product, Technology, Data Analytics, Marketing, Operations, Finance, Legal, and Executive Leadership to ensure digital priorities support business growth, customer value, and enterprise scalability.
This role requires a leader who understands how digital transformation succeeds inside large organizations. The ideal candidate will know how to align digital investments with business outcomes, improve customer journeys, modernize workflows, guide AI-enabled capabilities, strengthen digital adoption, evaluate platform opportunities, support product and technology teams, and lead change across functions without creating disconnected initiatives.
The selected candidate will help shape a digital operating model that improves customer experience, business performance, employee productivity, and enterprise decision-making. This includes improving digital roadmaps, strengthening governance around transformation initiatives, building better digital measurement frameworks, supporting automation priorities, and ensuring digital investments produce measurable value.
This is a high-impact executive opportunity for a digital transformation leader who wants to influence enterprise strategy, modernize customer and business experiences, guide AI-enabled innovation, and help a large technology-driven organization scale through practical, measurable digital transformation.
• Lead enterprise digital strategy across digital transformation, customer experience, automation, AI-enabled innovation, data intelligence, digital operations, platform adoption, and technology-enabled business growth.
• Build and execute a digital transformation roadmap that supports customer value, operational efficiency, product innovation, revenue growth, employee productivity, and enterprise scalability.
• Partner with the CEO, Board, and executive leadership team to define digital priorities, transformation investments, digital operating model changes, customer experience goals, and business impact measures.
• Lead digital business initiatives that improve customer journeys, digital self-service, workflow automation, product adoption, platform usability, data visibility, and cross-functional execution.
• Partner with Product and Technology teams to guide digital product strategy, platform enhancements, user experience improvements, AI-enabled features, integration priorities, and customer adoption opportunities.
• Partner with Marketing and Revenue leaders to improve digital engagement, customer acquisition pathways, account-based digital experiences, conversion performance, digital campaigns, and customer lifecycle visibility.
• Partner with Operations and Customer Success to improve digital service delivery, customer onboarding, digital support models, workflow efficiency, customer health visibility, and adoption processes.
• Lead digital transformation governance, including initiative prioritization, business case review, investment tracking, KPI development, stakeholder alignment, and executive reporting.
• Identify opportunities to use automation, AI, analytics, cloud platforms, and digital tools to reduce manual effort, improve decision-making, streamline processes, and create stronger business outcomes.
• Develop digital performance dashboards covering customer engagement, adoption, conversion, operational efficiency, platform usage, process automation, digital revenue signals, and transformation progress.
• Evaluate digital platforms, technology partners, vendors, tools, and emerging capabilities that can improve customer experience, internal operations, data intelligence, and enterprise innovation.
• Support change management for digital transformation initiatives, including stakeholder communication, adoption planning, training needs, leadership alignment, and success measurement.
• Partner with Legal, Security, Compliance, and IT teams to ensure digital initiatives follow privacy, security, risk, accessibility, and governance expectations.
• Build, mentor, and lead digital strategy or transformation teams while creating a culture of innovation, business discipline, customer focus, measurement, and continuous improvement.
• Bachelor’s degree in Business Administration, Technology, Digital Strategy, Information Systems, Marketing, Product Management, Data Analytics, Operations, or a related field required.
• MBA, master’s degree, or advanced education in digital transformation, technology strategy, product innovation, business leadership, or analytics strongly preferred.
• 15+ years of progressive experience in digital transformation, digital strategy, product innovation, technology-enabled business transformation, customer experience, digital operations, ecommerce, automation, or enterprise platform leadership.
• 8+ years of senior leadership experience managing digital transformation teams, digital strategy functions, product innovation programs, customer experience initiatives, automation programs, or enterprise digital operations.
• Experience within enterprise SaaS, AI-enabled technology, cloud platforms, fintech, digital commerce, cybersecurity, healthcare technology, data platforms, customer experience technology, or B2B enterprise technology environments strongly preferred.
• Proven success leading large-scale digital transformation, improving customer experiences, modernizing workflows, driving digital adoption, supporting product innovation, and delivering measurable business outcomes.
• Strong understanding of digital strategy, customer journey design, automation, AI-enabled capabilities, data analytics, cloud platforms, product adoption, digital operations, and change management.
• Experience with digital platforms and tools such as Salesforce, HubSpot, Adobe Experience Cloud, Google Analytics, Segment, Amplitude, Pendo, Mixpanel, ServiceNow, Workday, Snowflake, Tableau, Power BI, Jira, Confluence, or similar systems preferred.
• Strong financial and business acumen with experience building business cases, measuring ROI, prioritizing investments, managing budgets, and connecting digital programs to revenue, retention, productivity, and cost outcomes.
• Experience working directly with CEOs, Boards, Product leaders, Technology leaders, Marketing leaders, Revenue leaders, Operations leaders, Customer Success leaders, Finance, Legal, and external technology partners.
• Excellent executive communication, stakeholder alignment, transformation leadership, customer experience strategy, analytical thinking, and cross-functional influence skills.
• Strategic digital executive with the ability to connect digital transformation, customer experience, business growth, operational efficiency, product innovation, and enterprise value.
• Customer-centered and outcome-focused, with the ability to design digital strategies that improve real customer journeys and measurable business performance.
• Technology-fluent with strong understanding of cloud platforms, AI-enabled tools, automation, analytics, digital products, enterprise systems, and integration needs.
• Strong executive presence with the confidence to advise the CEO, Board, and senior leadership team on digital strategy, investment tradeoffs, transformation priorities, and business impact.
• Operationally disciplined with the ability to create governance, dashboards, adoption plans, transformation roadmaps, and accountability routines.
• Data-informed and practical, with the ability to use customer signals, platform usage, analytics, workflow data, and financial indicators to guide decisions.
• Collaborative and able to align Product, Technology, Marketing, Revenue, Customer Success, Operations, Finance, Legal, Security, Data Analytics, and Executive Leadership around shared digital priorities.
• Comfortable leading change across complex environments, especially when modernizing legacy processes, introducing automation, improving customer journeys, or shifting teams toward digital-first operating models.
• Innovation-minded but realistic, with the ability to test emerging technologies while staying focused on business value, customer trust, security, and scalability.
• High integrity and discretion when handling customer data, product roadmaps, digital strategy, analytics, financial plans, vendor agreements, and executive materials.
The Chief Digital Officer will provide strategic leadership by ensuring the organization’s digital transformation strategy supports customer value, operational efficiency, revenue growth, employee productivity, and long-term enterprise performance.
This role will help leadership make better decisions about digital investments, automation opportunities, AI-enabled capabilities, customer journey modernization, platform adoption, data strategy, digital operations, product innovation, and transformation priorities. The CDO will ensure digital work is not managed as disconnected projects, but as an enterprise-wide operating strategy tied to measurable outcomes.
Key areas of strategic support may include:
• Enterprise digital transformation strategy and roadmap development.
• Customer journey modernization and digital experience improvement.
• AI-enabled innovation and automation opportunity development.
• Digital product strategy and platform adoption support.
• Digital operations and workflow modernization.
• Data intelligence, analytics, and performance measurement.
• Digital self-service and customer engagement improvement.
• Transformation governance, prioritization, and executive reporting.
• Business case development and digital investment planning.
• Cross-functional change management and adoption support.
• Marketing, revenue, product, and customer success digital alignment.
• Technology partner and platform evaluation.
• Digital risk, privacy, security, and accessibility partnership.
• Digital capability building and organizational transformation support.
The Chief Digital Officer will help ensure the organization builds digital capabilities that are scalable, customer-focused, secure, measurable, and aligned with enterprise growth.
• Location: USA Remote.
• Primarily remote executive leadership environment with regular digital strategy reviews, transformation meetings, product discussions, customer experience updates, analytics reviews, platform planning sessions, and executive reporting.
• Flexibility required during major transformation initiatives, digital product launches, platform rollouts, customer-impacting changes, executive planning cycles, vendor reviews, or urgent digital performance issues.
• Occasional travel may be required for leadership offsites, customer meetings, Board meetings, digital transformation workshops, vendor sessions, industry events, product strategy meetings, or company gatherings.
• Regular collaboration with the CEO, Board, Product, Technology, Marketing, Revenue, Customer Success, Operations, Finance, Legal, Security, Data Analytics, HR, vendors, and Executive Leadership.
• Fast-paced enterprise technology environment with high visibility around digital transformation, customer experience, automation, product innovation, data intelligence, and business scalability.
• Role requires handling confidential digital strategy, customer data, platform plans, product roadmaps, analytics, vendor agreements, financial projections, and executive-level materials with discretion.
• Executive Digital Leadership
• Digital Transformation Strategy
• Customer Experience Modernization
• AI-Enabled Business Innovation
• Automation Strategy
• Digital Operations
• Product Innovation Partnership
• Data Intelligence
• Platform Adoption
• Customer Journey Strategy
• Digital Performance Management
• Transformation Governance
• Enterprise Change Leadership
• Digital Investment Planning
• Cross-Functional Executive Leadership
Compensation Package: $298K – $410K
The total compensation package may include base salary, executive performance bonus, digital transformation incentives, innovation performance incentives, long-term incentives, equity participation where applicable, and additional executive-level benefits depending on experience, qualifications, and final role alignment.
Benefits may include:
• Comprehensive medical, dental, and vision coverage.
• Executive performance bonus eligibility.
• Digital transformation and innovation performance incentive opportunities.
• Long-term incentive opportunities.
• Equity or ownership-aligned compensation where applicable.
• Retirement savings plan with company contribution.
• Paid time off and company holidays.
• USA remote work flexibility.
• Executive visibility across digital, product, technology, customer, and business transformation functions.
• Executive coaching, digital leadership development, and professional growth support.
• Support for digital transformation, AI strategy, customer experience, analytics, automation, product innovation, and executive education programs.
• Wellness, employee assistance, and work-life support programs.
• Access to modern analytics, CRM, automation, digital experience, collaboration, product, data, and cloud technology platforms.
This is an opportunity to join a large technology-driven organization where digital strategy directly influences customer experience, operational efficiency, product innovation, revenue growth, and long-term enterprise value.
The Chief Digital Officer will have the authority and visibility to shape digital transformation, improve customer journeys, guide AI-enabled innovation, modernize workflows, strengthen platform adoption, and build scalable digital capabilities for a remote-first enterprise.
You will work in an environment that values practical innovation, customer value, data-driven decisions, transformation discipline, and measurable business outcomes. The company is investing in AI-enabled digital platforms, automation, customer experience technology, analytics, cloud systems, product-led growth, and digital operating models.
For a digital executive who enjoys leading transformation, modernizing customer and business experiences, aligning technology with strategy, and turning digital initiatives into measurable enterprise value, this role offers the scope, influence, and leadership platform to make a major impact.
At Admiral Talent, our vision is to redefine staffing through genuine partnerships, innovation, and a people-first mindset. Guided by experienced leadership, we’re committed to driving growth, empowering talent, and delivering exceptional results for every client we serve.