We are a large, enterprise-scale SaaS, AI-enabled software, cloud platform, cybersecurity, quality engineering, digital operations, and enterprise risk management organization serving enterprise customers across complex technology-driven environments. The company builds and operates mission-critical digital platforms where product quality, system reliability, process discipline, customer trust, security alignment, operational consistency, and measurable performance directly influence customer retention, enterprise credibility, regulatory readiness, and long-term business value.
This is not a traditional quality leadership role focused only on testing checkpoints, defect tracking, or compliance documentation. The Chief Quality Officer will serve as a strategic enterprise executive responsible for building a quality operating system that connects product excellence, engineering quality, customer experience, process governance, operational risk, compliance readiness, data-driven improvement, and continuous performance management across the business.
The company is continuing to invest in AI-enabled quality intelligence, automated testing, quality engineering maturity, product reliability, customer-impact prevention, process standardization, data governance, secure development practices, audit readiness, operational excellence, quality analytics, release governance, vendor quality, incident reduction, and enterprise-wide continuous improvement. As the organization grows, leadership is seeking a Chief Quality Officer who can bring executive presence, technical quality depth, operational judgment, customer focus, analytical discipline, and strong cross-functional influence to a highly visible role.
The Chief Quality Officer will lead enterprise quality strategy across product quality, quality engineering, process excellence, operational quality, release readiness, customer-impact analysis, quality assurance governance, compliance partnership, risk reduction, root cause analysis, quality metrics, and continuous improvement. This executive will work closely with the CEO, Board, COO, CTO, CPO, CIO, CISO, Product, Engineering, Customer Success, Operations, Compliance, Legal, Data Analytics, Finance, Vendor Management, and Executive Leadership to ensure quality priorities support customer trust and business performance.
This role requires a leader who understands how quality works across the full enterprise, not only inside one department. The ideal candidate will know how to reduce defects, improve release discipline, strengthen root cause practices, build quality dashboards, improve customer-impact visibility, guide quality engineering, support compliance readiness, partner with security, improve process consistency, and create accountability for quality across leadership teams.
The selected candidate will help define how the company measures, manages, and improves quality at scale. This includes building stronger quality governance, improving testing automation, strengthening quality analytics, improving release readiness, reducing operational variation, increasing customer confidence, and ensuring quality becomes a core operating principle across technology, operations, product, and customer-facing teams.
This is a high-impact executive opportunity for a quality leader who wants to shape enterprise quality strategy, improve product reliability, strengthen customer trust, guide quality transformation, and help a large technology-driven organization scale with discipline, confidence, and measurable excellence.
• Lead enterprise quality strategy across product quality, quality engineering, operational quality, release readiness, process governance, customer-impact prevention, compliance partnership, and continuous improvement.
• Build and execute a multi-year quality roadmap that improves customer trust, product reliability, process consistency, defect prevention, operational performance, risk reduction, and enterprise scalability.
• Partner with the CEO, Board, COO, CTO, CPO, and executive leadership team to define quality priorities, risk posture, operating standards, quality metrics, and improvement investments.
• Oversee quality governance across product development, software releases, enterprise operations, customer delivery, vendor performance, risk controls, and business-critical workflows.
• Lead quality engineering strategy, including automated testing, regression testing, performance testing, release validation, test coverage, defect management, and quality tooling.
• Partner with Engineering and Product teams to improve development quality, release readiness, product reliability, user experience, defect prevention, and roadmap quality planning.
• Partner with Customer Success and Support to analyze customer issues, recurring defects, service failures, product pain points, escalation patterns, and customer-impact trends.
• Establish quality dashboards and scorecards covering defect trends, release quality, incident rates, customer impact, test coverage, process adherence, root cause actions, and improvement progress.
• Lead root cause analysis frameworks for defects, operational failures, customer escalations, process breakdowns, audit findings, and recurring quality issues.
• Partner with Compliance, Legal, Security, and Risk teams to ensure quality practices support regulatory readiness, data protection expectations, audit preparation, and secure product delivery.
• Create quality standards, procedures, playbooks, review routines, escalation paths, approval workflows, documentation expectations, and quality governance practices.
• Improve vendor and third-party quality oversight through performance scorecards, service reviews, quality expectations, issue tracking, corrective action plans, and contract accountability.
• Lead enterprise continuous improvement programs that reduce rework, improve process stability, increase efficiency, strengthen accountability, and improve customer outcomes.
• Build, mentor, and lead quality teams while creating a culture of ownership, prevention, analytical discipline, customer focus, transparency, and measurable improvement.
• Bachelor’s degree in Engineering, Computer Science, Information Systems, Quality Management, Operations, Business Administration, Data Analytics, or a related field required.
• Master’s degree, MBA, or advanced education in quality management, engineering leadership, technology, operations, risk management, or business transformation strongly preferred.
• Professional certifications such as Six Sigma Black Belt, Lean Six Sigma, ASQ CQE, CQA, CMQ/OE, PMP, ITIL, CMMI, ISO, CSQE, or similar credentials preferred.
• 15+ years of progressive experience in quality leadership, quality engineering, software quality assurance, operational excellence, risk management, process improvement, product quality, or enterprise quality management.
• 8+ years of senior leadership experience managing quality teams, quality engineering organizations, QA functions, operational excellence programs, release governance, or enterprise improvement initiatives.
• Experience within enterprise SaaS, AI-enabled software, cloud platforms, cybersecurity, fintech, healthcare technology, digital products, regulated technology, or large distributed enterprise environments strongly preferred.
• Proven success improving product quality, reducing defects, strengthening release readiness, building quality systems, improving process governance, and leading quality transformation.
• Strong understanding of quality engineering, automated testing, release management, root cause analysis, defect prevention, process improvement, quality analytics, compliance support, and operational risk.
• Experience with quality and technology tools such as Jira, Azure DevOps, GitHub, GitLab, Selenium, Cypress, Playwright, Postman, TestRail, Zephyr, ServiceNow, Datadog, Splunk, Tableau, Power BI, Snowflake, or similar tools preferred.
• Strong analytical and financial acumen with experience measuring quality cost, customer impact, rework, defect trends, release risk, operational efficiency, and quality improvement ROI.
• Experience working directly with CEOs, Boards, CTOs, CPOs, COOs, CIOs, CISOs, Engineering, Product, Operations, Compliance, Legal, Customer Success, Support, vendors, and executive stakeholders.
• Excellent executive communication, quality reporting, stakeholder management, problem-solving, change leadership, process design, and team leadership skills.
• Strategic quality executive with the ability to connect quality strategy, customer trust, product reliability, operational discipline, risk reduction, and enterprise performance.
• Customer-centered and prevention-focused, with the ability to identify quality risks before they become customer-impacting problems.
• Technically credible with strong understanding of software quality, cloud platforms, automated testing, release readiness, product reliability, and engineering quality practices.
• Operationally disciplined with the ability to build scalable quality systems, clear governance, measurable standards, strong documentation, and accountability routines.
• Data-driven and analytical, with the ability to use defect trends, incident data, customer feedback, process metrics, test results, and quality dashboards to guide decisions.
• Strong executive presence with the confidence to advise the CEO, Board, and senior leadership team on quality priorities, risks, tradeoffs, and improvement plans.
• Collaborative and able to align Product, Engineering, Operations, Customer Success, Support, Security, Compliance, Legal, Data Analytics, Finance, and Executive Leadership around shared quality priorities.
• Calm and decisive under pressure, especially during release risks, customer escalations, quality incidents, audit findings, recurring defects, or operational failures.
• Continuous improvement-oriented, with the ability to simplify processes, reduce waste, improve consistency, and create measurable improvements without slowing innovation.
• High integrity and discretion when handling customer issues, defect data, product risks, audit findings, vendor performance, security-sensitive matters, and executive materials.
The Chief Quality Officer will provide strategic leadership by ensuring the organization’s quality strategy supports customer trust, product reliability, operational excellence, compliance readiness, and long-term enterprise growth.
This role will help leadership make better decisions about product quality, release readiness, process governance, customer-impact prevention, quality investment, operational risk, vendor performance, automation, and continuous improvement. The CQO will ensure quality is not managed as a final inspection function, but as an enterprise-wide operating discipline embedded into how products are built, delivered, supported, and improved.
Key areas of strategic support may include:
• Enterprise quality strategy and multi-year roadmap development.
• Product quality, quality engineering, and automated testing maturity.
• Release readiness, defect prevention, and customer-impact reduction.
• Quality dashboards, analytics, and executive reporting.
• Root cause analysis and corrective action governance.
• Operational excellence and continuous improvement programs.
• Process standardization and quality management systems.
• Vendor quality and third-party performance oversight.
• Compliance, security, legal, and risk management partnership.
• Customer success and support quality insights.
• Quality cost, rework, and efficiency improvement analysis.
• Audit readiness and quality documentation support.
• AI-enabled quality intelligence and automation opportunities.
• Quality culture, leadership accountability, and enterprise adoption.
The Chief Quality Officer will help ensure the company operates with stronger quality discipline, better product reliability, improved customer confidence, and measurable performance improvement.
• Location: USA Remote.
• Primarily remote executive leadership environment with regular quality reviews, product readiness meetings, release governance sessions, customer-impact reviews, root cause discussions, process improvement updates, and executive reporting.
• Flexibility required during release cycles, quality incidents, customer escalations, audit readiness work, compliance reviews, operational failures, system issues, or urgent executive decisions.
• Occasional travel may be required for leadership offsites, customer meetings, vendor reviews, product workshops, quality transformation sessions, audit reviews, company gatherings, or strategic planning events.
• Regular collaboration with the CEO, Board, COO, CTO, CPO, CIO, CISO, Product, Engineering, Customer Success, Support, Operations, Compliance, Legal, Data Analytics, Finance, vendors, and Executive Leadership.
• Fast-paced enterprise technology environment with high visibility around product quality, customer trust, release discipline, operational excellence, compliance readiness, and enterprise performance.
• Role requires handling confidential customer issues, defect data, quality findings, release risks, audit materials, vendor performance information, product roadmaps, and executive communications with discretion.
• Executive Quality Leadership
• Enterprise Quality Strategy
• Quality Engineering
• Software Quality Assurance
• Product Quality
• Operational Excellence
• Release Readiness
• Quality Governance
• Root Cause Analysis
• Continuous Improvement
• Customer Impact Reduction
• Process Improvement
• Quality Analytics
• Compliance Partnership
• Executive Quality Reporting
Compensation Package: $400K – $489K
The total compensation package may include base salary, executive performance bonus, quality performance incentives, operational excellence incentives, long-term incentives, equity participation where applicable, and additional executive-level benefits depending on experience, qualifications, and final role alignment.
Benefits may include:
• Comprehensive medical, dental, and vision coverage.
• Executive performance bonus eligibility.
• Quality performance and operational excellence incentive opportunities.
• Long-term incentive opportunities.
• Equity or ownership-aligned compensation where applicable.
• Retirement savings plan with company contribution.
• Paid time off and company holidays.
• USA remote work flexibility.
• Board and executive leadership visibility.
• Executive coaching, quality leadership development, and professional growth support.
• Support for quality certifications, Lean Six Sigma, quality engineering, AI-enabled quality analytics, operational excellence, risk management, and executive education programs.
• Wellness, employee assistance, and work-life support programs.
• Access to modern quality management, test automation, analytics, observability, collaboration, workflow, customer support, and enterprise technology platforms.
This is an opportunity to join a large technology-driven organization where quality leadership directly influences customer trust, product reliability, operational discipline, compliance readiness, and long-term enterprise value.
The Chief Quality Officer will have the authority and visibility to build a modern quality operating model, improve product and process performance, strengthen release governance, reduce customer-impacting issues, guide continuous improvement, and create a scalable quality culture for a remote-first enterprise.
You will work in an environment that values customer trust, technical excellence, practical innovation, data-driven decisions, process discipline, and measurable improvement. The company is investing in AI-enabled quality intelligence, automated testing, cloud reliability, operational excellence, quality analytics, release readiness, and enterprise quality systems.
For a senior quality executive who enjoys improving systems, building strong teams, strengthening accountability, and turning quality strategy into measurable business value, this role offers the scope, influence, and leadership platform to make a major impact.
At Admiral Talent, our vision is to redefine staffing through genuine partnerships, innovation, and a people-first mindset. Guided by experienced leadership, we’re committed to driving growth, empowering talent, and delivering exceptional results for every client we serve.