We are a dynamic and rapidly expanding enterprise technology and business services organization operating in a client-driven environment where relationship quality, communication consistency, service responsiveness, customer trust, and operational follow-through directly influence long-term business performance. Our organization supports enterprise clients, customer success teams, account leaders, service delivery groups, sales partners, operations teams, internal specialists, and business stakeholders who rely on clear communication, organized client support, and strong relationship management.
As companies grow, client relationships become one of the most important drivers of retention, expansion, brand reputation, and customer loyalty. Clients expect reliable communication, fast responses, accurate information, proactive follow-up, and a strong sense that their needs are understood and managed professionally. The Client Relations Specialist role is central to supporting that experience by helping clients navigate requests, resolve questions, coordinate updates, and stay connected with the right internal teams.
Our company is investing heavily in AI-enabled customer experience tools, CRM platforms, client success workflows, account communication systems, service automation, reporting dashboards, client engagement programs, knowledge management, digital onboarding, and scalable support operations. We are seeking a highly capable Client Relations Specialist who can support client communication, strengthen account relationships, coordinate service needs, and help ensure every client interaction reflects professionalism and care.
This is not a traditional client service role focused only on answering basic questions or passing messages between teams. The Client Relations Specialist will serve as a trusted client-facing partner responsible for managing communication, supporting account activity, tracking client needs, coordinating internal follow-up, identifying relationship risks, and helping deliver a smooth and consistent client experience.
The selected candidate will work closely with Customer Success, Account Management, Sales, Support, Operations, Product, Billing, Implementation, Marketing, Quality Assurance, and leadership teams to ensure client needs are addressed accurately, professionally, and within expected timelines.
This is a strong opportunity for a relationship-focused professional who wants to support enterprise clients, work with modern CRM and communication tools, improve client satisfaction, and contribute to a growing remote-first organization where client experience is treated as a core business priority.
As Client Relations Specialist, you will support client communication, relationship management, account coordination, service follow-up, issue tracking, and client experience workflows across assigned accounts or business segments.
You will be responsible for responding to client inquiries, coordinating internal updates, documenting client needs, supporting account activity, tracking open items, escalating concerns, and helping ensure clients receive timely and professional service.
You will serve as a dependable client-facing representative while maintaining accountability for communication quality, relationship support, documentation accuracy, follow-up completion, and client satisfaction.
The ideal candidate combines strong communication, emotional intelligence, organization, customer service judgment, CRM discipline, and a proactive support mindset to help clients feel valued and well-supported.
Serve as a primary support contact for client inquiries, relationship updates, account questions, service needs, and follow-up requests.
Respond to client communication through email, phone, video meetings, CRM tasks, ticketing systems, and digital support channels in a timely and professional manner.
Build positive relationships with clients by communicating clearly, listening carefully, understanding priorities, and following through on commitments.
Coordinate with Customer Success, Account Management, Sales, Support, Operations, Billing, Product, Implementation, and leadership teams to resolve client needs.
Document client interactions, open items, account updates, service requests, meeting notes, escalation details, and follow-up actions in CRM or client management systems.
Support account review preparation by gathering client updates, service information, usage notes, issue summaries, satisfaction feedback, and relationship insights.
Track client requests from intake through completion to ensure ownership, deadlines, dependencies, and next steps are clear.
Identify recurring client questions, service gaps, communication issues, relationship risks, and opportunities to improve the client experience.
Assist with onboarding, renewal support, client education, service updates, account transitions, and internal handoffs where needed.
Help resolve routine client concerns while escalating complex issues to the appropriate internal team or leader.
Support client satisfaction initiatives by collecting feedback, monitoring relationship signals, and helping improve responsiveness.
Prepare client-facing materials, status updates, summaries, meeting notes, follow-up emails, reports, and account documentation.
Maintain accurate client records, contact details, communication history, service preferences, contract notes, and internal account information.
Protect confidential client information by following privacy, security, verification, and data handling requirements at all times.
4+ years of experience in client relations, customer success support, account coordination, client services, customer service, relationship management, business operations, or sales support.
Experience working within enterprise SaaS, technology, professional services, healthcare, financial services, consulting, business services, ecommerce, or client-facing enterprise environments preferred.
Strong written and verbal communication skills with the ability to build trust, explain information clearly, manage expectations, and maintain professionalism.
Experience supporting clients through email, phone, video calls, CRM systems, ticketing platforms, account tools, or customer communication workflows.
Ability to document client activity accurately, track follow-up items, coordinate cross-functional work, and manage multiple priorities.
Familiarity with tools such as Salesforce, HubSpot, Zendesk, Gainsight, ServiceNow, Intercom, Freshdesk, Asana, Monday.com, Jira, Microsoft Teams, Slack, Google Workspace, Microsoft 365, or similar platforms preferred.
Strong relationship-building ability with a client-first mindset and the ability to handle questions, concerns, and follow-ups with care.
Ability to work in a remote environment with strong organization, written communication, schedule discipline, and reliable responsiveness.
Experience supporting client onboarding, account reviews, renewals, issue escalation, customer satisfaction programs, or service improvement initiatives preferred.
Ability to work with Customer Success, Account Management, Sales, Support, Operations, Billing, Product, Implementation, Marketing, Quality Assurance, and leadership teams.
Associate degree or bachelor’s degree in Business, Communications, Marketing, Public Relations, Customer Experience, Management, or a related field preferred.
Client success certification, customer experience training, account management training, CRM certification, or equivalent practical experience preferred.
Competitive compensation package.
Comprehensive medical, dental, and vision healthcare coverage.
Flexible remote-first work environment.
Performance bonus eligibility.
Client satisfaction and relationship quality incentive opportunities.
Long-term incentive opportunities where applicable.
Retirement savings plan with company contribution.
Professional development and continuing education reimbursement.
Client relations, customer success, communication, account management, CRM, relationship management, and service quality training resources.
Wellness and mental health support programs.
Paid time off and company holidays.
Opportunity to support enterprise clients, account teams, customer success initiatives, service improvement programs, and long-term relationship growth.
Access to modern CRM, client communication, ticketing, collaboration, workflow, reporting, and AI-enabled customer experience platforms.
Relationship-focused professional with strong communication, emotional intelligence, patience, and service ownership.
Client-centered thinker with the ability to understand client needs, manage expectations, and create a positive experience through clear follow-up.
Highly organized and dependable, with strong ownership of client requests, account notes, deadlines, documentation, and internal coordination.
Calm and professional under pressure, especially during client concerns, escalations, service delays, urgent requests, or difficult conversations.
Detail-oriented and accurate, with the ability to maintain clean records, track account activity, and communicate updates clearly.
Proactive and practical, with the ability to anticipate client needs, identify gaps, and move issues toward resolution.
Collaborative and able to work effectively with customer success teams, account managers, sales partners, support teams, operations groups, billing teams, product teams, and leaders.
Technology-comfortable and able to work confidently in CRM systems, communication tools, ticketing platforms, shared documents, and remote collaboration environments.
Quality-minded with the ability to follow service standards, improve communication, accept feedback, and consistently strengthen the client experience.
High integrity and discretion when handling client information, account records, contracts, financial details, service history, internal notes, and confidential business documentation.
Support client retention goals by providing timely communication, organized follow-up, and dependable relationship support.
Help improve client satisfaction by resolving routine questions, escalating complex issues properly, and keeping internal teams aligned.
Support account management and customer success teams by maintaining accurate client records, tracking open items, and preparing useful account information.
Contribute to service quality improvement by identifying recurring client issues, unclear processes, communication gaps, and knowledge base improvement opportunities.
Align client communication with company standards, account strategy, customer success priorities, and service delivery expectations.
Support digital client experience transformation by using CRM, ticketing, reporting, workflow, and AI-enabled customer experience tools effectively.
Help leadership understand client trends by documenting feedback, tracking recurring concerns, and sharing useful relationship insights.
Partner with internal teams to strengthen client onboarding, renewals, service handoffs, account reviews, issue resolution, and relationship management routines.
Support operational efficiency by reducing missed follow-ups, improving documentation, strengthening account visibility, and helping standardize client communication.
Help protect client trust by following confidentiality, privacy, security, and professional communication standards consistently.
Remote-first client relations role.
Periodic travel may be required for client meetings, team offsites, company gatherings, training sessions, account reviews, or customer experience events.
High-visibility client-facing role supporting relationship quality, account coordination, service follow-up, and client satisfaction.
Fast-paced environment focused on responsiveness, accuracy, customer trust, relationship strength, and operational consistency.
Regular collaboration with Customer Success, Account Management, Sales, Support, Operations, Billing, Product, Implementation, Marketing, Quality Assurance, and leadership teams.
Opportunity to influence client satisfaction, account visibility, communication quality, service improvement, and long-term relationship success.
Requires flexibility during client escalations, renewal periods, onboarding cycles, service incidents, reporting deadlines, account reviews, and urgent customer needs.
Role requires handling confidential client information, account records, contracts, billing details, service history, support cases, and internal process documentation with discretion.
Client Relations.
Client Services.
Customer Success Support.
Account Coordination.
Relationship Management Support.
Client Communication.
Client Issue Resolution.
CRM Documentation.
Account Follow-Up.
Client Experience Support.
Service Coordination.
Client Onboarding Support.
Renewal Support.
Remote Client Operations.
Customer Relationship Management.
Compensation Package: $190,000 – $280,000
Base Salary: $190,000 – $280,000.
Annual Performance Bonus.
Client Satisfaction Incentives.
Relationship Quality and Service Performance Incentives.
Long-Term Incentive Eligibility where applicable.
Additional benefits may include:
• Comprehensive healthcare coverage.
• Retirement savings plan with company contribution.
• Wellness and mental health programs.
• Professional education assistance.
• Flexible remote work environment.
• Paid time off and company holidays.
• Client relations, customer success, CRM, account coordination, communication, service quality, and relationship management training.
• Access to modern CRM, client communication, ticketing, workflow, collaboration, reporting, and AI-enabled customer experience platforms.
We are committed to fostering a workplace where innovation, diversity, and inclusion drive meaningful business outcomes. We provide equal employment opportunities to all applicants and employees regardless of race, religion, gender, age, disability, veteran status, sexual orientation, or any other protected characteristic under applicable law.
Support a high-impact client relations function with strong visibility across customer success, account management, sales, operations, and leadership.
Help clients receive clear communication, timely follow-up, and professional service in a remote-first enterprise environment.
Work with modern CRM, ticketing, client communication, reporting, and AI-enabled customer experience tools.
Build a strong client relations career platform by developing relationship management, account coordination, communication, and customer success skills.
Partner with client-facing teams to improve service quality, reduce friction, and strengthen customer trust.
Join an organization investing heavily in client experience, digital service workflows, customer success operations, CRM modernization, and long-term relationship growth.
Contribute to a company where client relationships are valued as a critical driver of retention, customer loyalty, and business success.
At Admiral Talent, our vision is to redefine staffing through genuine partnerships, innovation, and a people-first mindset. Guided by experienced leadership, we’re committed to driving growth, empowering talent, and delivering exceptional results for every client we serve.