We are a large, enterprise-scale SaaS, AI-enabled technology, cloud infrastructure, cybersecurity, digital workplace, enterprise systems, and IT service operations organization supporting a distributed workforce, modern cloud platforms, internal business systems, customer-facing teams, security-sensitive workflows, and complex enterprise operations across the United States. The company operates in a fast-moving technology environment where IT operations directly influence employee productivity, system reliability, service delivery, security readiness, business continuity, collaboration quality, and operational scalability.
This is not a traditional IT operations role focused only on ticket queues, device support, or routine systems maintenance. The Director of IT Operations will lead a modern IT operations function responsible for ensuring the company’s technology environment is secure, reliable, scalable, well-supported, and aligned with the needs of a remote-first enterprise. This role will connect IT service delivery, infrastructure operations, endpoint management, identity and access support, enterprise applications, vendor coordination, asset management, support workflows, and operational reporting into one disciplined IT operating model.
The company is continuing to invest in cloud-based collaboration platforms, IT service management, endpoint security, identity governance, automation, remote workforce enablement, enterprise application support, device lifecycle management, vendor performance, knowledge management, access controls, internal systems reliability, and IT operations analytics. As the organization grows, leadership is seeking a Director of IT Operations who can bring technical operations depth, service leadership, process discipline, employee-centered thinking, and strong cross-functional partnership to a highly visible role.
The Director of IT Operations will oversee IT support, infrastructure operations, service delivery, endpoint management, device provisioning, identity access workflows, enterprise applications support, vendor coordination, IT asset management, incident response support, IT documentation, and performance reporting. This leader will work closely with the CIO, VP of IT, CISO, Security, HR, Finance, Legal, Procurement, Product, Engineering, Operations, Data Analytics, and business leaders to ensure IT services support employee productivity and enterprise technology priorities.
This role requires a leader who understands how IT operations must function inside a large remote organization. The ideal candidate will know how to improve service quality, build strong support routines, manage escalations, strengthen documentation, improve onboarding and offboarding, support secure access practices, coordinate with cybersecurity teams, optimize tools, reduce recurring issues, and lead IT teams with accountability and urgency.
The selected candidate will help build a more mature, measurable, and responsive IT operations function. This includes improving ticket performance, strengthening system reliability, supporting ITSM process maturity, enhancing remote employee support, improving device and asset visibility, building knowledge base standards, and ensuring IT operations becomes a trusted service partner across the enterprise.
This is a high-impact leadership opportunity for an IT operations leader who wants to improve technology reliability, support a large distributed workforce, strengthen IT processes, and help a technology-driven organization scale with secure, dependable, and employee-friendly IT services.
• Lead day-to-day IT operations across service desk, infrastructure support, endpoint management, enterprise applications support, device lifecycle, access workflows, incident response support, and operational reporting.
• Build and execute an IT operations roadmap that improves service quality, employee productivity, system reliability, support responsiveness, process maturity, security alignment, and operational scalability.
• Oversee IT service delivery, including ticket management, escalation processes, service-level expectations, knowledge base quality, user communication, and employee satisfaction.
• Manage IT support teams responsible for remote employee support, hardware and software troubleshooting, device provisioning, account setup, access requests, onboarding, offboarding, and internal technology support.
• Partner with Security teams to support identity and access management, endpoint protection, device compliance, access reviews, phishing response, vulnerability coordination, and secure technology practices.
• Partner with HR and People Operations to improve onboarding, offboarding, employee moves, role changes, equipment provisioning, access readiness, and remote work support.
• Partner with Finance and Procurement to support IT purchasing, vendor renewals, software licensing, asset tracking, device inventory, budget planning, and cost visibility.
• Maintain IT asset management processes including device lifecycle tracking, inventory accuracy, equipment recovery, warranty management, software license usage, and disposal processes.
• Support enterprise applications operations across collaboration tools, productivity platforms, HR systems, finance systems, CRM systems, ticketing systems, and internal business applications.
• Lead incident management processes for IT outages, service interruptions, access issues, application disruptions, device failures, and employee-impacting technology events.
• Improve IT documentation, including standard operating procedures, support playbooks, system guides, troubleshooting articles, escalation paths, and process workflows.
• Develop IT operations dashboards covering ticket volume, response times, resolution times, employee satisfaction, device inventory, access requests, incident trends, system availability, and vendor performance.
• Identify recurring technology issues, process gaps, support bottlenecks, service risks, tool limitations, and automation opportunities, then implement practical improvements.
• Lead, coach, and develop IT operations team members while building a culture of responsiveness, ownership, clear communication, security awareness, and continuous improvement.
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Cybersecurity, Engineering, Business Technology, or a related field required.
• Master’s degree, MBA, or advanced education in technology leadership, IT operations, enterprise systems, cybersecurity, or business administration preferred.
• Professional certifications such as ITIL, PMP, CISSP, CISM, CompTIA Security+, Microsoft, Google Workspace, AWS, Azure, Jamf, ServiceNow, or similar credentials preferred.
• 10+ years of progressive experience in IT operations, infrastructure support, IT service delivery, enterprise applications support, endpoint management, systems administration, or digital workplace operations.
• 5+ years of leadership experience managing IT operations teams, service desk teams, infrastructure support groups, enterprise application support teams, or technology service delivery functions.
• Experience within enterprise SaaS, AI-enabled technology, cloud platforms, cybersecurity, fintech, healthcare technology, digital products, consulting, or large distributed enterprise environments strongly preferred.
• Proven success improving IT service delivery, scaling support processes, supporting remote employees, managing IT tools, strengthening asset visibility, and improving service metrics.
• Strong understanding of IT service management, endpoint management, device lifecycle, cloud productivity platforms, identity access workflows, IT documentation, incident management, and vendor coordination.
• Experience with platforms such as Okta, Azure AD, Google Workspace, Microsoft 365, Slack, Zoom, ServiceNow, Jira Service Management, Zendesk, Jamf, Intune, CrowdStrike, Zscaler, Salesforce, Workday, NetSuite, or similar systems preferred.
• Strong understanding of cybersecurity partnership, access controls, endpoint compliance, device security, data handling, and secure remote work practices.
• Experience managing IT budgets, software licensing, vendor contracts, device procurement, renewal planning, and technology cost tracking preferred.
• Experience working with CIOs, VP of IT, CISOs, Security, HR, Finance, Legal, Procurement, Operations, Product, Engineering, employees, vendors, and business leaders.
• Excellent communication, service leadership, problem-solving, incident coordination, team management, documentation, and stakeholder management skills.
• Strong IT operations leader with the ability to connect service delivery, employee productivity, systems reliability, cybersecurity readiness, and business continuity.
• Service-oriented and employee-centered, with the ability to create IT experiences that are responsive, clear, dependable, and easy for employees to navigate.
• Technically credible with strong understanding of infrastructure support, endpoint management, enterprise applications, cloud collaboration tools, identity workflows, and ITSM practices.
• Operationally disciplined with the ability to build repeatable processes, clear documentation, measurable service standards, escalation paths, and accountability routines.
• Data-informed and practical, with the ability to use ticket trends, incident data, service-level metrics, employee feedback, asset reports, and vendor performance to guide improvement.
• Calm and decisive under pressure, especially during outages, access issues, executive escalations, onboarding surges, security events, or urgent employee-impacting technology problems.
• Collaborative and able to partner with Security, HR, Finance, Legal, Procurement, Product, Engineering, Operations, Data Analytics, and business teams.
• Strong people leader who can coach IT team members, improve service mindset, strengthen technical capability, and create a high-accountability team culture.
• Process-focused but flexible, with the ability to improve IT governance without slowing employee productivity or business speed.
• High integrity and discretion when handling employee information, access permissions, device data, system issues, security-sensitive materials, vendor contracts, and internal business information.
The Director of IT Operations will provide strategic leadership by ensuring the organization’s IT services support secure operations, employee productivity, remote workforce effectiveness, and enterprise scalability.
This role will help technology and business leaders make better decisions about IT support models, tooling, vendor performance, device lifecycle, access workflows, service standards, automation opportunities, and digital workplace experience. The Director will ensure IT operations is not managed as a reactive ticket function, but as a reliable business service capability that helps the company operate efficiently and securely.
Key areas of strategic support may include:
• IT operations strategy and service delivery roadmap development.
• Remote workforce support and digital workplace enablement.
• IT service management process improvement.
• Endpoint management and device lifecycle planning.
• Identity access workflow support and security partnership.
• Enterprise application support and internal systems reliability.
• IT asset management and inventory governance.
• Vendor management, licensing, and cost tracking support.
• Incident management and service restoration processes.
• Knowledge base, documentation, and support playbook development.
• IT dashboards, service metrics, and executive reporting.
• Automation, workflow improvement, and support efficiency initiatives.
• Onboarding, offboarding, and employee technology experience improvement.
• IT team development and operational leadership maturity.
The Director of IT Operations will help ensure the company has a secure, responsive, scalable, and employee-focused IT operations foundation.
• Location: USA Remote.
• Primarily remote leadership environment with regular IT operations reviews, service desk meetings, incident discussions, vendor reviews, security partnership updates, employee experience reviews, and project planning sessions.
• Flexibility required during outages, access issues, onboarding surges, security events, executive escalations, system changes, vendor disruptions, or urgent employee support needs.
• Occasional travel may be required for leadership offsites, technology workshops, vendor meetings, equipment planning, security reviews, company gatherings, or strategic IT planning sessions.
• Regular collaboration with the CIO, VP of IT, CISO, Security, HR, Finance, Legal, Procurement, Product, Engineering, Operations, Data Analytics, vendors, employees, and business leaders.
• Fast-paced enterprise technology environment with high visibility around IT service quality, employee productivity, endpoint readiness, systems reliability, security partnership, and remote workforce support.
• Role requires handling confidential employee data, access information, asset records, security-sensitive materials, vendor contracts, incident details, and internal technology documentation with discretion.
• IT Operations Leadership
• IT Service Delivery
• Service Desk Management
• Infrastructure Support
• Endpoint Management
• Enterprise Applications Support
• Digital Workplace Operations
• IT Asset Management
• Identity Access Support
• Incident Management
• Vendor Coordination
• ITSM Process Improvement
• Remote Workforce Support
• IT Operations Reporting
• Cross-Functional Technology Support
Compensation Package: $330K – $430K
The total compensation package may include base salary, performance bonus, IT operations performance incentives, service delivery incentives, long-term incentives, equity participation where applicable, and additional leadership-level benefits depending on experience, qualifications, and final role alignment.
Benefits may include:
• Comprehensive medical, dental, and vision coverage.
• Performance bonus eligibility.
• IT operations and service delivery performance incentive opportunities.
• Long-term incentive opportunities.
• Equity or ownership-aligned compensation where applicable.
• Retirement savings plan with company contribution.
• Paid time off and company holidays.
• USA remote work flexibility.
• Leadership visibility across IT, security, operations, finance, HR, and enterprise systems.
• Leadership coaching, IT operations development, and professional growth support.
• Support for ITIL, cybersecurity, cloud infrastructure, service management, endpoint operations, automation, and leadership education programs.
• Wellness, employee assistance, and work-life support programs.
• Access to modern ITSM, endpoint, identity, cloud, collaboration, security, analytics, and enterprise application platforms.
This is an opportunity to join a large technology-driven organization where IT operations directly influences employee productivity, service reliability, security readiness, and operational scalability.
The Director of IT Operations will have the opportunity to modernize IT service delivery, improve remote workforce support, strengthen endpoint and access processes, manage critical technology services, and build a dependable IT operations model for a remote-first enterprise.
You will work in an environment that values reliability, responsiveness, process improvement, employee experience, security partnership, and practical innovation. The company is investing in ITSM maturity, cloud-based workplace tools, endpoint management, automation, identity governance, support analytics, and scalable IT operations.
For an IT operations leader who enjoys building reliable support systems, improving service delivery, leading technical teams, and turning IT operations into measurable business value, this role offers the scope, visibility, and leadership platform to make a major impact.
At Admiral Talent, our vision is to redefine staffing through genuine partnerships, innovation, and a people-first mindset. Guided by experienced leadership, we’re committed to driving growth, empowering talent, and delivering exceptional results for every client we serve.