We are a dynamic and rapidly expanding enterprise organization operating across technology-driven and service-intensive markets where operational excellence, customer success, process discipline, workforce performance, and strategic execution drive long-term growth. Our organization supports multiple business units, enterprise customers, operational teams, strategic partners, and transformation initiatives that require strong leadership, scalable processes, disciplined execution, and measurable business performance.
As companies grow, operations leadership becomes one of the most important drivers of business quality, productivity, customer delivery, and organizational maturity. The Director of Operations role is designed for a leader who can connect strategy with execution, improve how teams work, strengthen operating rhythms, support customer-facing performance, and build processes that allow the business to scale without losing quality or accountability.
Our company is investing heavily in operational transformation, AI-enabled workflows, process optimization, business intelligence, digital systems, customer delivery improvement, vendor performance, workforce planning, and enterprise operating discipline. We are seeking a highly capable Director of Operations who can lead cross-functional execution while improving operational performance, service quality, reporting visibility, and scalable business processes.
This is not a traditional operations role focused only on daily coordination, routine reporting, or basic process follow-up. The Director of Operations will serve as a senior operations leader responsible for improving how the organization plans, executes, measures, and continuously improves work across a large remote-first enterprise.
The selected leader will work closely with Executive Leadership, Finance, Customer Success, Sales, Product, Technology, HR, Legal, Procurement, Data Analytics, and business teams to ensure operational priorities are translated into clear plans, measurable outcomes, and consistent follow-through.
This is a strong opportunity for an operations leader who wants to influence business execution, improve customer delivery, strengthen process maturity, and help build a more scalable operating model for a growing enterprise organization.
As Director of Operations, you will oversee key operational functions, business processes, performance routines, cross-functional initiatives, and execution systems that support enterprise growth and customer outcomes.
You will be responsible for leading operational planning, improving workflow efficiency, managing performance reporting, supporting resource alignment, strengthening vendor coordination, driving process improvement, and ensuring teams have the structure needed to execute consistently.
You will serve as a trusted operating partner to senior leadership while maintaining accountability for operational excellence, customer delivery support, productivity improvement, process governance, cost visibility, and organizational performance.
The ideal candidate combines strategic thinking, operational discipline, analytical judgment, people leadership, and strong execution capability to drive measurable business results.
Lead operational execution across business processes, customer delivery support, workflow optimization, performance reporting, resource alignment, vendor coordination, and cross-functional initiatives.
Develop and execute an operations roadmap that improves productivity, process consistency, customer outcomes, reporting visibility, team accountability, and enterprise scalability.
Partner with executive and functional leaders to translate business strategy into clear operating plans, milestones, ownership models, and measurable performance outcomes.
Manage operating cadences, including business reviews, performance updates, process improvement sessions, project reviews, resource planning meetings, and cross-functional execution routines.
Identify operational bottlenecks, process gaps, handoff issues, customer delivery risks, productivity challenges, reporting limitations, and workflow inefficiencies.
Lead process improvement initiatives that simplify work, reduce manual effort, improve cycle times, strengthen documentation, and increase consistency across teams.
Partner with Customer Success and Sales to improve customer lifecycle execution, account handoffs, delivery readiness, escalation management, service quality, and customer experience.
Partner with Product and Technology teams to support system adoption, workflow improvement, operational tooling, automation opportunities, data visibility, and product-to-operations alignment.
Partner with Finance to support budget visibility, resource planning, cost tracking, vendor spend, operational efficiency, and business performance analysis.
Develop dashboards, reports, scorecards, operating summaries, project trackers, decision memos, and performance narratives for leadership review.
Support vendor and partner coordination, including service expectations, performance tracking, renewal planning, issue resolution, and operational accountability.
Strengthen process documentation, standard operating procedures, playbooks, escalation paths, approval workflows, and knowledge management practices.
Lead cross-functional initiatives from planning through execution, ensuring timelines, owners, dependencies, risks, and success measures are clearly managed.
Build, mentor, and lead operations team members while creating a culture of accountability, service quality, data-driven decisions, process discipline, and continuous improvement.
12+ years of progressive experience in operations, business operations, customer operations, operational excellence, process improvement, program management, strategic operations, or enterprise execution.
6+ years of leadership experience managing operations teams, process improvement functions, customer operations teams, business operations programs, or cross-functional execution initiatives.
Experience working within enterprise SaaS, AI-enabled technology, cloud platforms, healthcare technology, financial services, manufacturing, business services, consulting, or large distributed enterprise environments.
Proven success improving business processes, scaling operating routines, building dashboards, strengthening service delivery, reducing operational friction, and supporting enterprise growth.
Strong understanding of operating models, workflow design, KPI tracking, project governance, customer lifecycle operations, resource planning, process documentation, and performance management.
Experience building operating reports, dashboards, process maps, project trackers, business review materials, standard operating procedures, and executive-ready updates.
Strong analytical ability with experience interpreting operational data, identifying trends, measuring performance, evaluating tradeoffs, and recommending practical improvements.
Experience managing budgets, vendor relationships, operating resources, performance goals, service expectations, and business improvement initiatives.
Ability to work with Executive Leadership, Operations, Finance, Sales, Customer Success, Product, Technology, HR, Legal, Procurement, Data Analytics, vendors, and business stakeholders.
Excellent communication, problem-solving, stakeholder management, project leadership, process improvement, documentation, and team leadership skills.
Bachelor’s degree in Business Administration, Operations Management, Finance, Industrial Engineering, Information Systems, Data Analytics, Supply Chain, or a related field required.
MBA, master’s degree, Lean Six Sigma, PMP, or advanced operations leadership certification preferred.
Executive-level compensation package.
Comprehensive medical, dental, and vision healthcare coverage.
Flexible remote-first work environment.
Performance bonus eligibility.
Long-term incentive opportunities where applicable.
Retirement savings plan with company contribution.
Leadership development and executive coaching.
Professional development and continuing education reimbursement.
Wellness and mental health support programs.
Generous paid leave policies.
Opportunity to lead enterprise-level business transformation and operational improvement initiatives.
Access to strategic leadership, operational excellence, digital transformation, and innovation initiatives.
Strategic operations leader with strong execution discipline and business judgment.
Strong people leadership and team development capability.
High level of business, financial, and operational acumen.
Executive-level communication and presentation abilities.
Data-driven decision-making capability with strong command of KPIs, dashboards, operating metrics, and performance trends.
Strong problem-solving and organizational skills.
Ability to lead through complexity, change, growth, and cross-functional pressure.
High emotional intelligence and stakeholder management expertise.
Results-oriented mindset with strong accountability for business outcomes.
Customer-centered leadership style with the ability to improve internal operations in ways that strengthen customer delivery and service quality.
Process improvement mindset with the ability to reduce friction, simplify workflows, and build scalable operating routines.
Ability to influence teams across Finance, Sales, Customer Success, Product, Technology, HR, Legal, Procurement, and Executive Leadership.
Advise executive leadership on operational performance, execution risks, resource needs, process improvement opportunities, and business scalability.
Support long-term operational planning and enterprise transformation initiatives.
Align operational activities with corporate objectives, customer priorities, financial goals, and market opportunities.
Strengthen organizational effectiveness by improving workflows, operating routines, accountability systems, and performance visibility.
Support mergers, acquisitions, integrations, system migrations, and business transformation initiatives when applicable.
Improve operational scalability through AI-enabled workflows, automation, reporting improvements, process documentation, and continuous improvement practices.
Drive customer-centric initiatives that strengthen service delivery, customer experience, retention support, and competitive positioning.
Contribute to enterprise-wide performance improvement programs focused on productivity, quality, cost discipline, customer outcomes, and execution speed.
Partner with Data Analytics and Technology teams to improve dashboards, data quality, workflow visibility, and operational decision support.
Partner with Finance and leadership teams to support budget planning, resource alignment, vendor performance, and operating efficiency.
Remote-first operations leadership role.
Periodic travel may be required for executive meetings, leadership off-sites, customer engagements, vendor reviews, operational workshops, and strategic planning sessions.
High-visibility position with significant organizational and operational impact.
Fast-paced environment focused on growth, innovation, customer outcomes, process improvement, and operational excellence.
Regular collaboration with executive leadership, operations teams, business units, technology teams, finance teams, customer-facing teams, vendors, and external stakeholders.
Opportunity to influence operating strategy, business performance, customer delivery, workforce productivity, and enterprise scalability.
Requires flexibility during planning cycles, customer escalations, operational issues, system changes, reporting deadlines, business reviews, and urgent leadership requests.
The role requires handling confidential customer information, operational reports, financial data, vendor details, workforce planning materials, process documentation, and executive communications with discretion.
Operations Leadership.
Business Operations.
Operational Excellence.
Process Improvement.
Customer Delivery Operations.
Performance Management.
Workflow Optimization.
Cross-Functional Execution.
KPI Reporting.
Resource Planning.
Vendor Coordination.
Project Governance.
Operating Cadence Management.
Business Process Documentation.
Leadership Reporting.
Compensation Package: $310,000 – $400,000
Base Salary: $310,000 – $400,000.
Annual Performance Bonus.
Operational Performance Achievement Incentives.
Long-Term Incentive Eligibility, where applicable.
Business Transformation and Process Improvement Incentives.
Additional benefits may include:
• Comprehensive healthcare coverage.
• Retirement savings plan with company contribution.
• Executive wellness programs.
• Leadership coaching and development.
• Professional education assistance.
• Flexible remote work environment.
• Paid executive leave.
• Operations leadership, Lean Six Sigma, AI-enabled operations, analytics, and process improvement training.
• Access to modern analytics, workflow, CRM, project management, collaboration, finance, procurement, and business intelligence platforms.
We are committed to fostering a workplace where innovation, diversity, and inclusion drive meaningful business outcomes. We provide equal employment opportunities to all applicants and employees regardless of race, religion, gender, age, disability, veteran status, sexual orientation, or any other protected characteristic under applicable law.
Lead a high-impact operations function with enterprise-wide visibility.
Partner directly with executive leadership on operational strategy, customer delivery, and business transformation initiatives.
Drive meaningful improvements in execution quality, productivity, process maturity, and operational efficiency.
Help shape a more scalable, disciplined, and data-driven operating model for a growing organization.
Build and develop high-performing operations teams and future leaders.
Influence customer outcomes, resource planning, service quality, vendor performance, and business performance through strong operational leadership.
Join an organization investing heavily in AI-enabled workflows, digital operations, business intelligence, automation, customer delivery systems, and long-term operational excellence.
Leave a lasting leadership legacy by turning operational strategy into measurable business impact, stronger execution, and scalable enterprise performance.
At Admiral Talent, our vision is to redefine staffing through genuine partnerships, innovation, and a people-first mindset. Guided by experienced leadership, we’re committed to driving growth, empowering talent, and delivering exceptional results for every client we serve.