About the Opportunity

We are seeking an accomplished General Manager to lead the overall operations of a premier luxury hospitality destination recognized for exceptional guest experiences, operational excellence, and industry-leading service standards. This executive leadership position is responsible for overseeing all aspects of business operations, financial performance, workforce leadership, guest satisfaction, and long-term strategic growth.

As the General Manager, you will provide direction across multiple business functions, including Operations, Food & Beverage, Guest Services, Sales & Marketing, Human Resources, Finance, Facilities, Revenue Management, and Security. You will establish operational priorities, drive financial performance, foster a culture of service excellence, and ensure the organization consistently exceeds business objectives while maintaining the highest standards of quality and guest satisfaction.

The ideal candidate is an experienced executive with a proven record of leading complex hospitality operations, developing high-performing teams, and implementing strategic initiatives that strengthen profitability, operational efficiency, and customer loyalty. Success in this role requires exceptional leadership, financial acumen, business development expertise, and the ability to build strong relationships with employees, guests, ownership groups, and community partners.

This is an exceptional opportunity to lead a distinguished hospitality organization while shaping its long-term vision, operational strategy, and continued market success.

Essential Duties and Responsibilities

• Provide executive leadership for all operational, financial, and administrative functions of the property.
• Develop and execute strategic business plans that support revenue growth, operational excellence, and long-term organizational objectives.
• Oversee departmental leaders across Operations, Guest Services, Food & Beverage, Sales, Finance, Human Resources, Facilities, and Security.
• Establish annual budgets, financial forecasts, capital investment plans, and operational performance objectives.
• Monitor financial performance through revenue analysis, profitability reporting, expense management, and operational KPIs.
• Drive exceptional guest satisfaction by maintaining premium service standards and resolving complex customer concerns.
• Lead talent acquisition, leadership development, succession planning, and employee engagement initiatives.
• Ensure compliance with hospitality regulations, workplace safety standards, licensing requirements, and corporate policies.
• Collaborate with Sales and Marketing teams to strengthen brand positioning, occupancy, customer retention, and revenue generation.
• Oversee capital improvement projects, facility enhancements, and operational modernization initiatives.
• Build strong relationships with ownership groups, business partners, vendors, community organizations, and industry stakeholders.
• Identify business expansion opportunities through market analysis, competitive intelligence, and strategic planning.
• Foster a culture of accountability, innovation, collaboration, and continuous improvement.
• Present operational performance, financial results, and strategic recommendations to executive leadership and ownership.
• Ensure business continuity through effective risk management, emergency preparedness, and operational resilience planning.
• Champion sustainability initiatives and operational best practices that support long-term business success.

Job Qualifications and Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, Finance, Operations Management, or a related field.
• MBA or Master’s degree preferred.
• Minimum 10 years of progressive leadership experience in hospitality, resort management, luxury hotels, or large-scale operations.
• Minimum 5 years of senior leadership experience overseeing multi-department operations.
• Proven success managing financial performance, operational strategy, and business growth.
• Strong knowledge of budgeting, revenue management, forecasting, labor planning, and operational analytics.
• Experience leading large cross-functional teams within customer-focused environments.
• Comprehensive understanding of hospitality operations, guest experience management, and regulatory compliance.
• Experience with enterprise property management systems, financial reporting platforms, and business intelligence tools.
• Outstanding executive communication, negotiation, and leadership skills.
• Demonstrated ability to lead organizational transformation and operational excellence initiatives.

Personal Capabilities and Qualifications

• Visionary leadership with outstanding strategic planning abilities.
• Strong financial and commercial business acumen.
• Exceptional communication and executive presence.
• Customer-focused leadership philosophy.
• Proven ability to inspire, mentor, and develop high-performing teams.
• Excellent analytical and decision-making capabilities.
• Outstanding organizational and operational management skills.
• Strong conflict resolution and relationship-building abilities.
• Adaptability within dynamic, customer-driven environments.
• High ethical standards, integrity, accountability, and professionalism.

Strategic Support

The General Manager serves as the senior operational leader responsible for aligning business strategy with daily operations while ensuring financial success, exceptional guest experiences, and sustainable organizational growth. This role partners closely with Executive Leadership, Ownership, Department Heads, Finance, Human Resources, Sales, and Operations to implement strategic initiatives that strengthen market competitiveness, operational performance, and long-term profitability.

Through effective leadership, financial oversight, talent development, and operational excellence, the General Manager directly influences organizational success, brand reputation, employee engagement, and customer loyalty.

Working Conditions

• On-site executive leadership position based in Denver, Colorado.
• Professional hospitality environment requiring regular interaction with guests, leadership teams, and business partners.
• Flexible schedule including evenings, weekends, and holidays based on operational requirements.
• Occasional travel for leadership meetings, corporate events, industry conferences, and business development activities.
• Fast-paced environment requiring executive decision-making and operational oversight.
• Company-provided technology and executive business resources.

Job Function

The General Manager is responsible for leading all operational, financial, and strategic aspects of the organization by overseeing business performance, workforce leadership, guest satisfaction, financial management, operational excellence, and long-term growth initiatives. This role ensures every department operates efficiently while delivering exceptional customer experiences, achieving financial objectives, and supporting the organization’s strategic vision.

Compensation & Benefits

Compensation Package: $240,000 – $320,000 annually, based on executive leadership experience, operational scope, industry expertise, and overall qualifications.

Our comprehensive executive benefits package includes:

• Annual executive performance bonus
• Long-term incentive opportunities
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with generous company matching
• Executive health and wellness program
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Generous paid time off and company holidays
• Paid parental and family leave
• Executive leadership development and continuing education
• Tuition reimbursement
• Life, AD&D, and long-term disability insurance
• Employee Assistance Program (EAP)
• Relocation assistance (where applicable)
• Employee recognition and executive reward programs
• Career advancement opportunities within a global hospitality organization

Why Join Us

Joining our organization means leading a respected hospitality brand committed to delivering world-class guest experiences and operational excellence. We empower our leaders with the resources, autonomy, and support needed to drive meaningful business results while fostering a culture of collaboration, innovation, and continuous improvement.

As a General Manager, you will influence every aspect of the business—from strategic planning and financial performance to employee engagement and guest satisfaction. If you are a visionary leader passionate about operational excellence and building exceptional teams, we invite you to join us and help shape the future of our organization.