We are a dynamic and rapidly expanding enterprise technology organization operating in a digital-first environment where reliable IT systems, secure access, business application performance, technical support quality, data accuracy, and operational efficiency directly influence business success. Our organization supports distributed employees, internal business teams, customer-facing groups, enterprise applications, cloud platforms, IT service workflows, security operations, and technology transformation initiatives that require strong analysis, technical discipline, and dependable support.
As organizations continue to scale across remote and cloud-connected environments, IT has become a strategic business function rather than a basic support service. Teams rely on secure systems, accurate reporting, smooth onboarding, efficient tools, strong documentation, responsive troubleshooting, and practical technology guidance to operate effectively. The IT Analyst role is central to helping the organization understand technology needs, resolve system issues, improve workflows, support business applications, and strengthen the connection between users, systems, and IT operations.
Our company is investing heavily in cloud platforms, AI-enabled productivity tools, IT service management, business application modernization, endpoint management, identity and access management, cybersecurity readiness, reporting dashboards, automation, process documentation, and digital workplace transformation. We are seeking a highly capable IT Analyst who can support users and systems while analyzing IT needs, improving service quality, documenting processes, and helping business teams use technology more effectively.
This is not a traditional IT role focused only on help desk tickets or routine technical support. The IT Analyst will serve as a business technology partner responsible for analyzing support trends, resolving technical issues, supporting enterprise applications, improving workflows, coordinating IT projects, maintaining documentation, and helping the organization make better technology decisions.
The selected candidate will work closely with IT Operations, Security, Infrastructure, Business Systems, Finance, HR, Sales Operations, Customer Success, Product, Engineering, vendors, and internal stakeholders to ensure technology systems are reliable, secure, well-documented, and aligned with business needs.
This is a strong opportunity for an IT professional who wants to support a growing enterprise organization, work with modern cloud and business systems, strengthen technical analysis skills, and contribute to a remote-first company where technology is treated as a core business enabler.
As IT Analyst, you will support IT systems, business applications, user requests, data analysis, technical documentation, service management workflows, and technology improvement initiatives across the organization.
You will be responsible for analyzing IT issues, supporting business users, documenting processes, troubleshooting systems, coordinating with internal teams, maintaining accurate records, and helping improve technology operations.
You will serve as a trusted technical support and analysis partner while maintaining accountability for service quality, issue resolution, documentation accuracy, system reliability, security awareness, and timely follow-through.
The ideal candidate combines technical troubleshooting, analytical thinking, business communication, documentation discipline, systems knowledge, and a service-oriented mindset to support reliable enterprise technology operations.
Analyze IT support requests, system issues, business application needs, access problems, workflow gaps, and recurring technical concerns.
Provide technical support for employees using business applications, collaboration tools, cloud platforms, endpoint systems, and digital workplace technologies.
Troubleshoot issues related to software access, user accounts, permissions, devices, applications, integrations, reporting tools, and remote work systems.
Support IT service management processes, including ticket intake, prioritization, escalation, documentation, resolution tracking, and service quality follow-up.
Partner with Security and Infrastructure teams to support identity access, account provisioning, password resets, MFA, endpoint compliance, and secure system usage.
Maintain accurate documentation, including process guides, system instructions, troubleshooting notes, ticket records, application inventories, access procedures, and user support materials.
Analyze support trends, ticket patterns, recurring incidents, service delays, user feedback, and operational data to identify improvement opportunities.
Support business applications such as CRM, ERP, HRIS, finance tools, collaboration platforms, project management systems, reporting tools, and productivity suites.
Assist with onboarding and offboarding processes by coordinating access requests, equipment needs, account setup, application permissions, and user readiness.
Partner with business teams to understand technology requirements, clarify workflow needs, and recommend practical system or process improvements.
Coordinate with vendors and internal technical teams to resolve application issues, system outages, integration problems, and service requests.
Support IT projects such as system implementations, workflow improvements, application upgrades, user training, reporting enhancements, and technology rollouts.
Create user-friendly training materials, FAQs, internal updates, support guides, and knowledge base articles to improve self-service and reduce repeat issues.
Protect company information by following cybersecurity policies, data handling rules, access controls, privacy procedures, and internal compliance standards.
4+ years of experience in IT support, IT analysis, business systems support, technical support, help desk operations, IT operations, systems administration, or business technology.
Experience working within enterprise SaaS, AI-enabled technology, cloud platforms, business services, healthcare technology, financial services, professional services, ecommerce, or remote-first organizations preferred.
Strong understanding of IT service management, user support, application troubleshooting, access management, ticketing workflows, documentation, and technology operations.
Experience supporting tools such as Microsoft 365, Google Workspace, Slack, Microsoft Teams, Zoom, Okta, Azure AD, Jira, ServiceNow, Zendesk, Salesforce, HubSpot, Workday, NetSuite, or similar business systems preferred.
Ability to troubleshoot software, access, device, network, application, reporting, and workflow issues in a remote business environment.
Strong analytical skills with the ability to review ticket trends, identify recurring issues, evaluate process gaps, and recommend practical improvements.
Experience with documentation, knowledge base development, SOPs, process mapping, user guides, system inventories, and support procedures.
Familiarity with cybersecurity basics, MFA, endpoint protection, least privilege access, account provisioning, audit support, and secure data handling.
Ability to work with IT Operations, Security, Infrastructure, Business Systems, Finance, HR, Sales Operations, Customer Success, Product, Engineering, vendors, and business stakeholders.
Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
Associate degree or bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Technology, Cybersecurity, or a related field preferred.
ITIL, CompTIA A+, Network+, Security+, Microsoft, Google Workspace, ServiceNow, or cloud technology certification preferred.
Competitive compensation package.
Comprehensive medical, dental, and vision healthcare coverage.
Flexible remote-first work environment.
Performance bonus eligibility.
IT service quality and operational excellence incentive opportunities.
Long-term incentive opportunities where applicable.
Retirement savings plan with company contribution.
Professional development and continuing education reimbursement.
IT operations, business systems, cybersecurity, cloud platforms, service management, automation, and digital workplace training resources.
Wellness and mental health support programs.
Paid time off and company holidays.
Opportunity to support enterprise technology operations, business systems, digital workplace transformation, and IT process improvement initiatives.
Access to modern ITSM, collaboration, endpoint management, identity, cloud, security, reporting, and AI-enabled productivity platforms.
Analytical IT professional with strong technical troubleshooting, business communication, and service ownership.
Detail-oriented and organized, with the ability to maintain accurate records, documentation, ticket notes, access logs, and process materials.
Service-minded and professional, with the ability to support employees, explain technical issues clearly, and follow through on commitments.
Problem-solver with the ability to investigate issues, identify root causes, coordinate next steps, and recommend practical solutions.
Technology-comfortable and able to learn new business applications, IT systems, reporting tools, support platforms, and cloud technologies quickly.
Security-aware and responsible, with the ability to protect company data, follow access controls, and support safe technology practices.
Collaborative and able to work effectively with IT teams, security partners, business users, vendors, application owners, and leadership stakeholders.
Calm and effective under pressure, especially during outages, urgent access needs, system issues, onboarding deadlines, or executive support requests.
Improvement-minded, with the ability to identify recurring problems, reduce manual work, improve documentation, and strengthen support processes.
High integrity and discretion when handling employee data, system access, business records, customer information, security-sensitive details, and confidential internal documentation.
Support IT leadership with technology analysis, service quality improvement, system documentation, user support trends, and operational reporting.
Help improve employee productivity by resolving technology issues, improving documentation, supporting system access, and strengthening digital workplace tools.
Support business transformation by helping teams adopt modern applications, improve workflows, and use technology more effectively.
Align IT support activities with company priorities, cybersecurity standards, compliance expectations, user experience goals, and operational needs.
Strengthen IT service delivery by improving ticket documentation, escalation processes, knowledge base content, support routines, and user communication.
Support application and systems improvement by identifying recurring issues, unclear workflows, training gaps, reporting needs, and process inefficiencies.
Partner with Security teams to support access reviews, account controls, endpoint compliance, MFA usage, incident documentation, and data protection practices.
Partner with Business Systems and Operations teams to support application changes, user requirements, workflow enhancements, and system adoption.
Support vendor coordination by tracking issues, documenting service needs, following up on requests, and maintaining accurate vendor communication records.
Help turn IT analysis into a strategic capability that improves user experience, technology reliability, business productivity, and long-term operational maturity.
Remote-first IT analyst role.
Periodic travel may be required for company gatherings, technology workshops, training sessions, system rollout meetings, vendor reviews, or business planning events.
High-visibility role supporting employees, business applications, IT service operations, digital workplace tools, and technology improvement initiatives.
Fast-paced environment focused on responsiveness, accuracy, security, operational quality, documentation, and user experience.
Regular collaboration with IT Operations, Security, Infrastructure, Business Systems, Finance, HR, Sales Operations, Customer Success, Product, Engineering, vendors, and internal business teams.
Opportunity to influence IT service quality, business application support, workflow improvement, user adoption, documentation standards, and technology operations.
Requires flexibility during system outages, access issues, onboarding periods, application changes, reporting deadlines, security reviews, and urgent business support needs.
Role requires handling confidential employee information, customer data, system access records, business application details, security-sensitive information, and internal documentation with discretion.
IT Analysis.
IT Operations Support.
Business Systems Support.
Technical Support.
Application Support.
IT Service Management.
User Access Support.
Ticket Analysis.
Digital Workplace Support.
Systems Documentation.
IT Process Improvement.
Remote Technology Support.
Vendor Coordination.
Security Operations Support.
Enterprise Technology Support.
Compensation Package: $140,000 – $230,000
Base Salary: $140,000 – $230,000.
Annual Performance Bonus.
IT Service Quality Incentives.
Operational Excellence and User Support Incentives.
Long-Term Incentive Eligibility where applicable.
Additional benefits may include:
• Comprehensive healthcare coverage.
• Retirement savings plan with company contribution.
• Wellness and mental health programs.
• Professional education assistance.
• Flexible remote work environment.
• Paid time off and company holidays.
• IT operations, business systems, service management, cybersecurity, cloud platforms, documentation, and digital workplace training.
• Access to modern ITSM, identity management, endpoint management, collaboration, business application, reporting, security, and AI-enabled productivity tools.
We are committed to fostering a workplace where innovation, diversity, and inclusion drive meaningful business outcomes. We provide equal employment opportunities to all applicants and employees regardless of race, religion, gender, age, disability, veteran status, sexual orientation, or any other protected characteristic under applicable law.
Support a high-impact IT function that helps employees, business teams, and leaders work more efficiently.
Work in a remote-first organization using modern ITSM, collaboration, identity, cloud, business systems, and AI-enabled productivity tools.
Build strong experience across IT operations, business systems, user support, security support, documentation, and technology analysis.
Partner with cross-functional teams to improve service quality, workflow efficiency, system reliability, and user experience.
Contribute to a company investing heavily in digital workplace modernization, cloud platforms, automation, cybersecurity readiness, and scalable technology operations.
Build a strong IT career platform by turning technical support, analysis, and business technology knowledge into measurable enterprise value.
At Admiral Talent, our vision is to redefine staffing through genuine partnerships, innovation, and a people-first mindset. Guided by experienced leadership, we’re committed to driving growth, empowering talent, and delivering exceptional results for every client we serve.