About the Company

We are a leading financial services and digital banking organization providing innovative lending, mortgage, commercial financing, and wealth management solutions to individuals and businesses across the United States. Through advanced financial technology, data-driven underwriting, and exceptional customer service, we help clients achieve their personal and business financial goals while maintaining the highest standards of integrity, compliance, and operational excellence.

As our lending portfolio continues to grow, we are seeking an experienced Loan Officer to deliver exceptional financial guidance, build lasting client relationships, and support customers throughout the lending process. This role is instrumental in helping individuals and businesses secure financing while ensuring compliance with lending regulations and organizational policies.

The Loan Officer serves as a trusted financial advisor, evaluating loan applications, analyzing borrower qualifications, explaining lending products, and guiding applicants from initial consultation through loan approval and closing. This position collaborates closely with Underwriting, Credit Risk, Compliance, Operations, Customer Success, and Business Development teams to provide efficient, compliant, and customer-focused lending solutions.

The ideal candidate possesses strong financial knowledge, excellent relationship-building skills, and a consultative approach to helping customers identify financing options that align with their financial objectives. This opportunity offers the chance to grow within a high-performing financial institution committed to innovation, customer success, and professional development.

Essential Duties and Responsibilities

Consult with prospective borrowers to understand financial needs and recommend appropriate lending solutions.
Evaluate loan applications, financial documentation, income verification, and credit information.
Explain available loan products, interest rates, repayment terms, and lending requirements to customers.
Collect, review, and verify documentation supporting loan applications.
Coordinate closely with underwriting, processing, and closing teams to facilitate timely loan approvals.
Ensure loan files comply with federal, state, and company lending regulations.
Build and maintain long-term relationships with clients, referral partners, and business stakeholders.
Monitor loan pipeline activity while ensuring service-level commitments are consistently achieved.
Respond promptly to customer inquiries throughout the lending lifecycle.
Maintain accurate customer records within loan origination and CRM systems.
Identify opportunities to improve customer satisfaction and operational efficiency.
Participate in business development initiatives that support portfolio growth.
Stay informed regarding lending regulations, market trends, and financial products.
Achieve established production, quality, and customer satisfaction objectives.

Job Qualifications and Requirements

Bachelor’s degree in Finance, Business Administration, Economics, Banking, or a related discipline preferred.
Minimum of 3 years of professional experience in consumer lending, mortgage lending, commercial lending, or financial services.
Experience working with Loan Origination Systems (LOS), CRM platforms, and financial software.
Strong understanding of credit analysis, lending practices, underwriting processes, and financial documentation.
Knowledge of federal lending regulations, including RESPA, TILA, ECOA, and Fair Lending requirements.
Strong analytical, communication, and customer relationship management skills.
Ability to manage multiple loan files while maintaining exceptional accuracy.
An active NMLS License is preferred where applicable.
Strong sales and consultative relationship-building experience is highly desirable.

Personal Capabilities and Qualifications

The successful Loan Officer combines financial expertise with exceptional customer service and relationship management skills. They demonstrate professionalism, sound judgment, and the ability to guide clients through important financial decisions with confidence and integrity.

Ideal candidates possess:

Strong financial analysis and credit evaluation skills.
Excellent communication and interpersonal abilities.
Outstanding customer relationship management capabilities.
Close attention to detail and organizational skills.
Strong negotiation and problem-solving expertise.
Professional integrity and ethical decision-making.
Adaptability within changing financial markets.
Strong time management and multitasking skills.
Results-oriented mindset with accountability for performance.
Commitment to delivering exceptional customer experiences.

Strategic Support

As a member of the Consumer & Commercial Lending organization, the Loan Officer provides strategic support by:

Supporting responsible portfolio growth through quality lending practices.
Strengthening customer relationships and long-term financial partnerships.
Improving lending efficiency through accurate documentation and timely processing.
Supporting regulatory compliance and operational excellence.
Enhancing customer satisfaction through personalized financial guidance.
Collaborating with cross-functional teams to streamline lending operations.
Contributing to business growth through referral development and client retention.
Supporting continuous improvement initiatives across lending operations.

Working Conditions

Fully Remote position within the United States.
Flexible business hours supporting customers across multiple U.S. time zones.
Company-provided laptop, secure financial systems, and home office technology support.
Professional, customer-focused environment emphasizing compliance, collaboration, and operational excellence.
Approximately 5–10% domestic travel for client meetings, training sessions, and company events.

Job Function

The Loan Officer is responsible for originating, evaluating, and managing consumer and commercial loan applications while providing expert financial guidance throughout the lending process. This role partners with underwriting, compliance, operations, and customer service teams to ensure accurate, compliant, and timely loan decisions that support customer success and organizational growth. Success is measured through loan production, portfolio quality, customer satisfaction, regulatory compliance, and operational efficiency.

Compensation & Benefits

Compensation Package

Base Salary: $215,000 – $295,000 USD annually

Compensation is determined based on lending experience, production performance, financial expertise, geographic location, and overall qualifications.

Eligible employees may also receive:

Annual Performance Bonus
Quarterly Loan Production Incentives
Long-Term Incentive Program (where applicable)
401(k) with Company Match
Comprehensive Medical, Dental, and Vision Insurance
Flexible Paid Time Off
Paid Company Holidays
Paid Parental and Family Leave
NMLS License Renewal and Professional Development Reimbursement
Tuition Assistance
Home Office and Technology Stipend
Employee Assistance Program (EAP)
Wellness and Mental Health Benefits
Life and Disability Insurance
Career Advancement and Leadership Development Opportunities

Why Join Us

Helping people achieve their financial goals is at the heart of everything we do. As a Loan Officer, you’ll build meaningful relationships with individuals and businesses while providing financing solutions that support homeownership, business expansion, and long-term financial success.

You’ll join a collaborative financial institution that values integrity, innovation, and customer-first service. With advanced lending technology, continuous professional development, and opportunities for career advancement, you’ll have the resources needed to grow your career while making a meaningful impact on the lives of the customers you serve.

If you’re passionate about financial services, relationship management, and delivering trusted lending solutions, we encourage you to apply and become part of our Consumer & Commercial Lending team.

Loan Officer