We are a large, enterprise-scale SaaS, AI-enabled technology, cloud platform, digital operations, and business process optimization organization supporting customers, internal teams, enterprise systems, operational programs, and business transformation initiatives across the United States. The company operates in a highly connected environment where operational performance depends on accurate data, disciplined processes, strong reporting, clear workflows, and timely decision support.
This is not a basic operations support role focused only on spreadsheets, task tracking, or routine reporting. The Operations Analyst will play an important role in helping the organization understand how work is moving across teams, where process gaps exist, how resources are being used, where performance can improve, and how operational decisions can be supported with clear analysis. This role will sit close to business operations, technology-enabled workflows, customer delivery, internal systems, finance, and leadership reporting.
The organization is continuing to invest in automation, AI-enabled workflow tools, operational analytics, enterprise reporting, process standardization, customer delivery improvement, service quality, productivity measurement, and scalable operating models. As the company grows, leadership is seeking an Operations Analyst who can bring structure, accuracy, and practical insight to a fast-moving enterprise environment.
The Operations Analyst will support operational reporting, process analysis, performance tracking, workflow documentation, data validation, cross-functional coordination, and improvement initiatives. This role will work closely with Operations, Finance, Product, Technology, Customer Success, Data Analytics, Revenue Operations, Program Management, HR, Procurement, and business unit leaders to ensure operational information is accurate, organized, and useful for decision-making.
The ideal candidate will be detail-oriented, analytical, organized, and comfortable working across multiple teams. This person should understand how to review data, identify patterns, document processes, track metrics, prepare reports, support planning routines, and communicate findings in a clear and business-focused way.
This is a strong opportunity for an operations professional who wants to work inside a large technology-driven organization, gain exposure to enterprise business operations, support meaningful improvement initiatives, and help teams operate with better visibility, consistency, and accountability.
• Analyze operational data, workflow performance, process trends, service metrics, productivity indicators, and business activity to identify insights and improvement opportunities.
• Prepare recurring reports, dashboards, scorecards, performance summaries, business reviews, and leadership-ready operational updates.
• Support operational planning by gathering data, validating information, tracking priorities, documenting assumptions, and preparing analysis for decision-making.
• Partner with Operations, Finance, Technology, Product, Customer Success, Revenue Operations, Program Management, and Data teams to collect accurate information and resolve reporting gaps.
• Monitor key operational metrics including turnaround times, productivity, volume trends, backlog levels, service performance, process quality, resource utilization, and issue patterns.
• Support process improvement initiatives by mapping workflows, identifying inefficiencies, documenting current-state processes, and recommending practical improvements.
• Maintain operational trackers, action logs, project documentation, performance files, process inventories, and reporting templates.
• Assist with budget tracking, vendor spend visibility, resource planning, capacity analysis, and operational cost reporting where needed.
• Investigate data inconsistencies, reporting discrepancies, process delays, and operational issues, then summarize findings with recommended next steps.
• Support automation and digital operations initiatives by helping define process requirements, test workflow changes, validate outputs, and monitor adoption.
• Prepare materials for operating reviews, leadership meetings, cross-functional planning sessions, and performance discussions.
• Coordinate with business stakeholders to ensure deadlines, deliverables, owners, risks, and action items are visible and properly tracked.
• Support change management by helping prepare communication materials, process guides, training documents, adoption reports, and operational readiness checklists.
• Help strengthen operational discipline by improving documentation quality, reporting consistency, data accuracy, and process transparency across teams.
• Bachelor’s degree in Business Administration, Operations Management, Finance, Data Analytics, Information Systems, Economics, Technology Management, or a related field required.
• 3+ years of experience in operations analysis, business analysis, reporting, process improvement, performance analysis, operational planning, program support, or business operations.
• Experience within enterprise SaaS, cloud technology, digital operations, fintech, healthcare technology, business services, consulting, customer operations, or large corporate environments preferred.
• Strong understanding of operational reporting, process analysis, workflow documentation, KPI tracking, issue analysis, business performance measurement, and cross-functional coordination.
• Experience preparing dashboards, reports, operational summaries, business cases, meeting materials, scorecards, and performance updates.
• Strong analytical skills with the ability to review data, identify trends, validate information, and translate findings into clear business recommendations.
• Experience with tools such as Excel, Google Sheets, Power BI, Tableau, Looker, Salesforce, HubSpot, Jira, Confluence, Smartsheet, Asana, Monday.com, ServiceNow, or similar platforms preferred.
• Ability to work with multiple stakeholders across Operations, Finance, Product, Technology, Customer Success, Data Analytics, Revenue Operations, HR, Procurement, and business leadership.
• Strong written and verbal communication skills with the ability to summarize operational information clearly and professionally.
• Comfortable working in a remote environment with multiple priorities, deadlines, meetings, reporting cycles, and stakeholder requests.
• Strong attention to detail, documentation discipline, data accuracy, and follow-through.
• Familiarity with Lean, Six Sigma, Agile, process mapping, workflow automation, or business process improvement practices preferred.
• Analytical and detail-oriented, with the ability to evaluate information carefully and identify meaningful operational patterns.
• Highly organized with strong follow-through across reports, trackers, documentation, action items, and deadlines.
• Practical problem solver who can identify process gaps, reporting issues, workflow friction, and improvement opportunities.
• Clear communicator who can explain operational findings in a simple, professional, and useful way.
• Comfortable working with ambiguity and able to bring structure to information that may be incomplete, scattered, or fast-moving.
• Data-informed and business-minded, with the ability to connect operational metrics to productivity, customer experience, cost, quality, and business performance.
• Collaborative and able to work effectively with operations teams, technical teams, finance partners, customer-facing groups, and business leaders.
• Proactive in identifying risks, delays, inconsistencies, and opportunities before they become larger operational issues.
• Comfortable using systems, dashboards, spreadsheets, and reporting tools to improve visibility and decision support.
• High integrity and discretion when handling operational data, customer information, internal performance reports, financial details, and confidential business materials.
The Operations Analyst will provide strategic support by helping the organization improve visibility into how work is performed, where performance is strong, where operational friction exists, and where leaders should focus improvement efforts.
This role will support better decision-making by transforming operational activity into clear reporting, useful analysis, and practical recommendations. The Operations Analyst will help ensure teams have reliable information when evaluating productivity, service quality, workflow efficiency, capacity needs, process health, and business performance.
Key areas of strategic support may include:
• Operational performance reporting and dashboard development.
• Workflow analysis and process improvement support.
• KPI tracking and business performance measurement.
• Data validation and reporting accuracy improvement.
• Capacity planning and resource utilization support.
• Operational cost and vendor spend visibility.
• Backlog, volume, and productivity trend analysis.
• Cross-functional operations coordination.
• Business review preparation and executive reporting support.
• Automation and digital workflow improvement support.
• Process documentation and operating standard development.
• Change readiness and adoption tracking.
• Issue analysis and root-cause identification.
• Continuous improvement and operational governance support.
The Operations Analyst will help ensure operations are managed through accurate information, clear processes, measurable performance, and practical insight rather than disconnected updates or assumptions.
• Location: USA Remote.
• Primarily remote work environment with regular operations meetings, reporting reviews, planning sessions, process discussions, and cross-functional collaboration.
• Standard business hours with flexibility required during reporting deadlines, monthly business reviews, major operational initiatives, system updates, planning cycles, or urgent analysis requests.
• Occasional travel may be required for company meetings, operations workshops, leadership sessions, process improvement events, or team gatherings.
• Regular collaboration with Operations, Finance, Technology, Product, Customer Success, Revenue Operations, Data Analytics, HR, Procurement, Program Management, vendors, and business leadership.
• Fast-paced enterprise technology environment with high visibility around operational performance, reporting accuracy, process quality, customer impact, and business execution.
• Role requires handling confidential operational data, customer details, internal reporting, vendor information, financial data, and business performance materials with discretion.
• Operations Analysis
• Business Operations
• Operational Reporting
• Data Analysis
• Process Improvement
• Workflow Documentation
• KPI Tracking
• Performance Measurement
• Business Review Support
• Resource and Capacity Analysis
• Operational Planning Support
• Cross-Functional Coordination
• Digital Operations Support
• Process Governance
• Continuous Improvement
Compensation Package: $180K – $278K
The total compensation package may include base salary, performance-based bonus, long-term incentives, and additional benefits depending on experience, qualifications, and final role alignment.
Benefits may include:
• Comprehensive medical, dental, and vision coverage.
• Performance-based bonus eligibility.
• Long-term incentive opportunities.
• Retirement savings plan with company contribution.
• Paid time off and company holidays.
• USA remote work flexibility.
• Professional development and analytics training support.
• Support for operations, process improvement, Lean, Six Sigma, Agile, automation, and business intelligence training.
• Wellness, employee assistance, and work-life support programs.
• Exposure to enterprise operations, digital transformation, executive reporting, and cross-functional improvement initiatives.
• Access to modern analytics, reporting, collaboration, workflow, CRM, project management, and enterprise operations platforms.
This is an opportunity to join a large technology-driven organization where operations analysis directly supports business performance, service quality, process improvement, and enterprise execution.
The Operations Analyst will have the opportunity to work on meaningful initiatives across digital operations, AI-enabled workflows, cloud-based systems, customer delivery, process improvement, reporting, and business transformation. This role offers strong visibility into how large enterprise teams operate, measure performance, and improve over time.
You will work in an environment that values accuracy, structure, clear communication, practical insight, and continuous improvement. The company is investing in automation, modern reporting systems, workflow optimization, data quality, and scalable operating practices.
For an operations analyst who enjoys organizing complex information, improving processes, building useful reports, and helping teams make better decisions, this role offers the scope, learning opportunity, and platform to make a meaningful impact.
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At Admiral Talent, our vision is to redefine staffing through genuine partnerships, innovation, and a people-first mindset. Guided by experienced leadership, we’re committed to driving growth, empowering talent, and delivering exceptional results for every client we serve.