We are a large, enterprise-scale SaaS, AI-enabled technology, cloud platform, digital operations, and business transformation organization supporting complex programs, product initiatives, operational improvements, enterprise systems, customer-facing platforms, and internal strategic priorities across the United States. The company operates in a fast-paced environment where program visibility, data accuracy, operational discipline, and cross-functional coordination directly influence business performance, customer outcomes, technology execution, and leadership decision-making.
This is not a basic analyst role focused only on reporting numbers or updating trackers. The Program Analyst will support high-impact enterprise programs by helping leaders understand progress, risks, dependencies, budgets, timelines, resource needs, and performance trends. This role sits close to program execution and will help transform complex information into clear insights that support better decisions across product, technology, operations, finance, customer success, and executive teams.
The organization is continuing to invest in AI-enabled platforms, cloud modernization, digital workflow automation, enterprise reporting, customer delivery programs, operational efficiency, technology transformation, and stronger program governance. As initiatives become larger and more interconnected, leadership needs a Program Analyst who can bring structure, accuracy, and analytical clarity to program planning and execution.
The Program Analyst will work across program management, operations, technology, finance, product, data analytics, customer success, and business leadership to support program tracking, reporting, performance analysis, risk identification, documentation, and decision support. This role will help ensure programs are not managed through scattered updates, incomplete data, or unclear ownership. Instead, the Program Analyst will support a disciplined operating model where information is organized, measurable, and useful for leaders.
The ideal candidate will be analytical, detail-oriented, organized, and comfortable working with multiple stakeholders in a large remote environment. This person should understand how to review program data, identify gaps, prepare executive-ready summaries, maintain dashboards, support planning routines, and communicate findings in a practical, business-focused way.
This is a strong opportunity for a program and operations analyst who wants to work inside a large technology-driven company, gain exposure to enterprise initiatives, support strategic execution, and help teams make better decisions through accurate analysis and disciplined program support.
• Support enterprise programs by tracking milestones, deliverables, timelines, dependencies, risks, issues, decisions, action items, and overall program health.
• Prepare program reports, dashboards, executive summaries, scorecards, meeting materials, and performance updates for leadership review.
• Analyze program data to identify trends, delays, resource constraints, cost movement, operational risks, process gaps, and opportunities for improvement.
• Partner with program managers, project leaders, product teams, technology teams, operations, finance, customer success, and business stakeholders to gather accurate status updates.
• Maintain program documentation, including RAID logs, project plans, decision records, workstream trackers, budget summaries, governance materials, and meeting notes.
• Support program governance routines such as weekly status reviews, steering committee preparation, risk reviews, dependency discussions, planning meetings, and executive updates.
• Monitor key performance indicators and program metrics to help leadership understand progress, delivery quality, customer impact, and operational performance.
• Assist with budget tracking, resource planning, vendor spend monitoring, financial reporting support, and variance analysis for assigned programs.
• Support process improvement by identifying recurring issues, inefficient workflows, reporting gaps, unclear ownership, or opportunities for automation.
• Build and maintain dashboards, trackers, reporting templates, data summaries, and workflow documentation that improve visibility across programs.
• Coordinate with cross-functional teams to ensure action items are followed up on, deadlines are visible, dependencies are documented, and risks are escalated appropriately.
• Support change management activities by helping prepare communication materials, readiness trackers, training documentation, adoption reports, and stakeholder updates.
• Assist with program closeout activities, including lessons learned, benefits tracking, performance summaries, documentation cleanup, and post-implementation reporting.
• Ensure program data is accurate, organized, timely, and presented in a format that supports business decisions.
• Bachelor’s degree in Business Administration, Information Systems, Data Analytics, Finance, Operations, Technology Management, Project Management, or a related field required.
• 4+ years of experience in program analysis, business analysis, project coordination, operations analysis, reporting, PMO support, data analysis, or business transformation support.
• Experience within enterprise SaaS, cloud technology, digital platforms, fintech, healthcare technology, consulting, business services, operations, or large corporate environments preferred.
• Strong understanding of program management principles, project lifecycle tracking, milestone reporting, risk management, issue tracking, dependency management, and governance routines.
• Experience preparing dashboards, executive reports, program scorecards, project documentation, business cases, status updates, and performance summaries.
• Strong analytical skills with the ability to interpret program data, identify patterns, validate information, and present findings clearly.
• Experience with tools such as Excel, Google Sheets, Power BI, Tableau, Looker, Smartsheet, Jira, Confluence, Asana, Monday.com, Microsoft Project, ServiceNow, Salesforce, or similar platforms.
• Ability to work with cross-functional teams across technology, operations, finance, product, customer success, data, and business leadership.
• Strong written and verbal communication skills with the ability to summarize complex program information clearly and professionally.
• Comfortable working in a remote environment with multiple priorities, deadlines, meetings, and stakeholder requests.
• Strong attention to detail, documentation discipline, data accuracy, and follow-through.
• Familiarity with Agile, hybrid project delivery, PMO practices, operational reporting, or business process improvement preferred.
• Highly organized analyst with the ability to manage program details, timelines, data, documentation, and stakeholder updates with accuracy.
• Strong analytical thinker who can review information, identify gaps, connect patterns, and provide useful insight to program leaders.
• Clear communicator who can simplify complex program activity into practical updates, reports, and recommendations.
• Detail-oriented and dependable, with strong follow-through on action items, reporting deadlines, data quality, and documentation standards.
• Collaborative and professional when working with program managers, technical teams, business partners, finance leaders, operations teams, and executives.
• Comfortable working with ambiguity and able to bring structure to programs where information may be incomplete, fast-moving, or spread across multiple teams.
• Data-informed and practical, with the ability to use metrics, trackers, dashboards, and stakeholder feedback to support better decisions.
• Proactive in identifying risks, delays, missing information, process issues, and opportunities to improve program visibility.
• Strong sense of ownership and accountability for accurate reporting, reliable analysis, and professional program support.
• High integrity and discretion when handling confidential program data, financial information, customer details, internal plans, vendor materials, and executive documents.
The Program Analyst will provide strategic support by helping the organization improve program visibility, decision quality, execution discipline, and performance tracking across important enterprise initiatives.
This role will help ensure leaders have access to accurate information at the right time. The Program Analyst will support planning, reporting, analysis, documentation, and governance so programs can move forward with better clarity and fewer execution gaps.
Key areas of strategic support may include:
• Program tracking and performance reporting.
• Executive dashboard and scorecard development.
• Risk, issue, and dependency monitoring.
• Budget and resource tracking support.
• Program governance and meeting preparation.
• Data validation and reporting accuracy improvement.
• Cross-functional program coordination.
• Process improvement and workflow documentation.
• Change management and adoption reporting support.
• Business case and decision-support analysis.
• Program closeout and lessons learned documentation.
• PMO standards, templates, and reporting consistency.
• Operational performance trend analysis.
• Leadership visibility into program progress and risks.
The Program Analyst will help ensure enterprise programs are supported by clear information, organized documentation, measurable progress, and practical insights that help leaders make better decisions.
• Location: USA Remote.
• Primarily remote work environment with regular program meetings, reporting reviews, planning sessions, stakeholder discussions, and cross-functional collaboration.
• Standard business hours with flexibility required during major program milestones, reporting deadlines, executive reviews, budget cycles, launch periods, or urgent analysis requests.
• Occasional travel may be required for company meetings, leadership sessions, program workshops, planning events, or team gatherings.
• Regular collaboration with Program Management, Product, Technology, Operations, Finance, Customer Success, Data Analytics, PMO, vendors, and business leadership.
• Fast-paced enterprise technology environment with high visibility around program progress, operational execution, data quality, reporting accuracy, and business impact.
• Role requires handling confidential program plans, financial data, customer information, internal strategy materials, vendor documents, and executive-level reporting with discretion.
• Program Analysis
• Program Management Support
• Business Analysis
• PMO Support
• Data Reporting and Dashboards
• Program Governance
• Risk and Issue Tracking
• Budget and Resource Tracking
• Operational Analysis
• Cross-Functional Coordination
• Executive Reporting Support
• Process Improvement
• Business Transformation Support
• Change Management Support
• Performance Measurement
Compensation Package: $180K – $270K
The total compensation package may include base salary, performance-based bonus, long-term incentives, and additional benefits depending on experience, qualifications, and final role alignment.
Benefits may include:
• Comprehensive medical, dental, and vision coverage.
• Performance-based bonus eligibility.
• Long-term incentive opportunities.
• Retirement savings plan with company contribution.
• Paid time off and company holidays.
• USA remote work flexibility.
• Professional development and certification support.
• Support for project management, analytics, Agile, business analysis, and technology training.
• Wellness, employee assistance, and work-life support programs.
• Exposure to large enterprise programs, technology transformation, and executive-level reporting.
• Access to modern program management, analytics, collaboration, reporting, and enterprise technology platforms.
This is an opportunity to join a large technology-driven organization where program analysis directly supports enterprise execution, technology delivery, operational improvement, and leadership decision-making.
The Program Analyst will have the opportunity to work on meaningful initiatives across cloud platforms, AI-enabled technology, product programs, digital operations, customer delivery, and business transformation. This role offers strong visibility into how large programs are planned, measured, managed, and improved.
You will work in an environment that values accuracy, structure, clear communication, practical analysis, and continuous improvement. The company is investing in stronger program governance, better reporting systems, modern digital tools, automation, and scalable execution practices.
For an analyst who enjoys organizing complex information, supporting program leaders, building useful reports, and helping teams execute with clarity, this role offers the scope, learning opportunity, and platform to make a meaningful impact.
