We are a dynamic and rapidly expanding enterprise organization operating in a complex regional business environment where operational excellence, customer delivery, workforce performance, service consistency, financial discipline, and execution quality directly influence long-term growth. Our organization supports enterprise customers, distributed teams, regional business units, customer-facing operations, internal service functions, vendors, strategic partners, and transformation initiatives that require strong leadership, scalable operating routines, and measurable performance management.
As organizations expand across multiple regions, markets, service areas, or operating groups, regional operations leadership becomes one of the most important drivers of business consistency and execution quality. A strong regional operations leader ensures that strategy is translated into daily execution, teams are aligned, customers receive reliable service, performance metrics are understood, and operational issues are addressed before they affect business outcomes. The Regional Director of Operations role is designed for a leader who can manage complexity, improve regional performance, lead teams, strengthen accountability, and help the business scale with discipline.
Our company is investing heavily in AI-enabled workflows, operational analytics, business intelligence, workforce planning, process standardization, customer delivery systems, automation, vendor coordination, digital operations, leadership development, and enterprise operating discipline. We are seeking a highly capable Regional Director of Operations who can lead regional execution, improve service quality, strengthen team performance, and help align regional operations with enterprise goals.
This is not a traditional operations role focused only on daily supervision or basic reporting. The Regional Director of Operations will serve as a senior regional leader responsible for managing operational performance, improving business processes, supporting customer delivery, developing leaders, coordinating cross-functional execution, monitoring financial and service metrics, and ensuring regional teams operate with clarity, accountability, and consistency.
The selected leader will work closely with Executive Leadership, Operations, Finance, Customer Success, Sales, Product, Technology, HR, Legal, Procurement, Data Analytics, regional managers, vendors, and business stakeholders to ensure regional priorities are translated into clear plans, measurable outcomes, accountable ownership, and reliable follow-through.
This role requires a leader who understands how regional execution affects customer satisfaction, employee performance, financial results, service quality, and enterprise scalability. The ideal candidate will know how to lead distributed teams, manage operational scorecards, improve workflows, resolve issues quickly, coach managers, strengthen reporting visibility, and support transformation across a fast-moving remote-first organization.
This is a strong opportunity for an operations leader who wants to influence regional performance, improve business execution, support customer outcomes, and contribute to a growing enterprise organization where operations leadership is treated as a core driver of business success.
As Regional Director of Operations, you will oversee regional operational strategy, execution, performance management, process improvement, resource planning, team leadership, and cross-functional coordination across assigned markets, territories, business units, or operating groups.
You will be responsible for improving operational consistency, service quality, workforce productivity, customer delivery, cost visibility, vendor coordination, and regional execution discipline.
You will serve as a trusted operations partner to senior leadership while maintaining accountability for regional performance, customer outcomes, team effectiveness, financial stewardship, reporting accuracy, and scalable execution.
The ideal candidate combines operational leadership, business judgment, people management, analytical thinking, customer focus, financial awareness, and strong execution capability to drive measurable regional results.
Lead regional operations strategy across assigned markets, territories, service areas, teams, or business units while ensuring alignment with company goals and customer expectations.
Develop and execute regional operating plans that improve productivity, service quality, customer delivery, team accountability, cost efficiency, and operational scalability.
Manage regional performance across KPIs, dashboards, scorecards, customer trends, productivity metrics, service levels, cost indicators, and operational review routines.
Partner with senior leadership to translate business strategy into regional action plans, measurable goals, staffing plans, ownership models, and performance expectations.
Lead regional operating cadences, including business reviews, manager check-ins, performance updates, process improvement meetings, resource planning sessions, and escalation reviews.
Identify operational bottlenecks, process gaps, customer delivery risks, workforce challenges, vendor issues, cost concerns, reporting limitations, and execution blockers.
Drive process improvement initiatives that standardize workflows, reduce manual work, improve cycle times, strengthen documentation, increase accountability, and improve regional execution quality.
Partner with Customer Success and Sales teams to improve customer lifecycle execution, account handoffs, escalation management, service quality, delivery readiness, and customer experience.
Partner with Product, Technology, and Data teams to support system adoption, workflow improvement, automation, data visibility, operational tooling, and product-to-operations alignment.
Partner with Finance to support regional budget planning, resource allocation, cost tracking, margin visibility, forecasting inputs, vendor spend, and operating efficiency analysis.
Partner with HR and Talent teams to support workforce planning, hiring needs, leadership development, performance management, succession planning, employee engagement, and team effectiveness.
Manage vendor and partner coordination within the region, including service expectations, performance tracking, issue resolution, contract support, renewal planning, and operational accountability.
Lead cross-functional regional initiatives from planning through execution, ensuring owners, timelines, dependencies, risks, communication, decision points, and success measures are clearly managed.
Build, coach, and develop regional managers and operational teams while creating a culture of accountability, service quality, operational discipline, data-driven decisions, and continuous improvement.
10+ years of progressive experience in operations, regional operations, business operations, customer operations, enterprise services, operational excellence, strategic operations, or general management.
5+ years of leadership experience managing regional teams, operations managers, distributed teams, customer delivery teams, service operations, or cross-functional execution initiatives.
Experience working within enterprise SaaS, AI-enabled technology, cloud platforms, healthcare technology, financial services, logistics, business services, consulting, customer operations, or large distributed enterprise environments preferred.
Proven success improving regional operations, building operating routines, managing performance dashboards, strengthening service delivery, reducing operational friction, and supporting business growth.
Strong understanding of regional operating models, workflow design, KPI management, customer delivery operations, resource planning, financial performance, process documentation, vendor management, and business transformation.
Experience managing budgets, regional resources, vendor relationships, workforce plans, service expectations, performance goals, and operational improvement initiatives.
Strong analytical ability with experience interpreting operational data, identifying trends, measuring performance, evaluating tradeoffs, and recommending practical business actions.
Experience building leadership reports, dashboards, process maps, business review materials, transformation plans, operating scorecards, project trackers, and standard operating procedures.
Ability to work with Executive Leadership, Operations, Finance, Sales, Customer Success, Product, Technology, HR, Legal, Procurement, Data Analytics, vendors, and regional stakeholders.
Excellent communication, leadership presence, problem-solving, stakeholder management, people leadership, process improvement, negotiation, documentation, and operational decision-making skills.
Bachelor’s degree in Business Administration, Operations Management, Finance, Industrial Engineering, Information Systems, Supply Chain, Healthcare Administration, Data Analytics, or a related field preferred.
MBA, master’s degree, Lean Six Sigma, PMP, operations leadership certification, or equivalent practical operations leadership experience preferred.
Competitive compensation package.
Comprehensive medical, dental, and vision healthcare coverage.
Flexible remote-first work environment.
Performance bonus eligibility.
Regional operations and business execution incentive opportunities.
Long-term incentive opportunities where applicable.
Retirement savings plan with company contribution.
Professional development and continuing education reimbursement.
Operations leadership, Lean Six Sigma, AI-enabled operations, analytics, performance management, digital transformation, and process improvement training resources.
Wellness and mental health support programs.
Paid time off and company holidays.
Opportunity to support enterprise-level operational transformation, regional performance improvement, customer delivery modernization, and scalable business execution.
Access to modern analytics, workflow, CRM, project management, collaboration, finance, HR, procurement, automation, and business intelligence platforms.
Regional operations leader with strong execution discipline, practical business judgment, and accountability for measurable outcomes.
Strong people leader with the ability to coach managers, develop teams, set expectations, and improve regional performance.
Customer-focused and service-driven, with the ability to connect operational decisions to customer satisfaction, delivery reliability, and relationship quality.
Data-informed decision-maker with strong command of KPIs, dashboards, business reviews, productivity metrics, customer trends, and operating performance.
Clear communicator who can align regional teams, senior leaders, vendors, and cross-functional partners around priorities and action plans.
Process improvement-minded, with the ability to reduce friction, simplify workflows, standardize operating routines, and build scalable processes.
Financially aware and able to understand cost drivers, resource planning, budget impacts, margin considerations, and operational tradeoffs.
Calm and decisive under pressure, especially during customer escalations, service issues, staffing challenges, regional performance gaps, or urgent leadership requests.
Collaborative and able to influence teams across Operations, Finance, Sales, Customer Success, Product, Technology, HR, Legal, Procurement, Data Analytics, and Executive Leadership.
High integrity and discretion when handling customer information, operational reports, financial data, employee matters, vendor details, workforce planning materials, and internal business documents.
Advise senior leadership on regional performance, execution risk, customer delivery quality, resource needs, cost drivers, workforce trends, process gaps, and growth opportunities.
Support long-term operating strategy by improving regional execution, service consistency, team performance, customer outcomes, and operational scalability.
Align regional activities with corporate objectives, customer priorities, revenue goals, financial targets, service commitments, and market opportunities.
Strengthen organizational effectiveness by improving operating routines, performance visibility, accountability systems, team coordination, and process consistency.
Support market expansion, operating model changes, system migrations, regional restructures, vendor transitions, and business transformation initiatives when applicable.
Improve regional scalability through AI-enabled workflows, automation, reporting improvements, process documentation, operational playbooks, and continuous improvement practices.
Drive customer-centric initiatives that strengthen service delivery, escalation resolution, customer satisfaction, retention support, and competitive positioning.
Contribute to enterprise-wide performance improvement programs focused on productivity, quality, cost discipline, customer outcomes, workforce effectiveness, and execution speed.
Partner with Data Analytics and Technology teams to improve dashboards, data quality, workflow visibility, systems adoption, automation, and operational decision support.
Partner with Finance and leadership teams to support budget planning, resource allocation, vendor performance, cost visibility, margin improvement, and operating efficiency.
Remote-first regional operations leadership role.
Periodic travel may be required for regional meetings, customer engagements, leadership offsites, team visits, operational workshops, vendor meetings, site reviews, industry events, and strategic planning sessions.
High-visibility position with significant impact on regional performance, customer delivery, workforce productivity, service quality, and business execution.
Fast-paced environment focused on growth, customer outcomes, operational excellence, process improvement, workforce performance, financial discipline, and scalable execution.
Regular collaboration with executive leadership, operations teams, regional managers, business units, customer-facing teams, technology teams, finance teams, HR teams, vendors, and external stakeholders.
Opportunity to influence regional strategy, business performance, customer delivery, workforce productivity, process maturity, cost discipline, and enterprise scalability.
Requires flexibility during customer escalations, regional operating issues, planning cycles, system changes, performance reviews, reporting deadlines, workforce changes, transformation programs, and urgent leadership requests.
Role requires handling confidential customer information, operational reports, financial data, employee matters, vendor details, workforce planning materials, process documentation, business performance materials, and executive communications with discretion.
Regional Operations Leadership.
Business Operations.
Enterprise Operations.
Operational Excellence.
Customer Delivery Operations.
Performance Management.
Workflow Optimization.
Cross-Functional Execution.
KPI Reporting.
Resource Planning.
Vendor Coordination.
Operating Cadence Management.
Business Process Improvement.
Regional Team Leadership.
Executive Operations Reporting.
Compensation Package: $280,000 – $395,000
Base Salary: $280,000 – $395,000.
Annual Performance Bonus.
Regional Operations Performance Incentives.
Business Execution and Customer Delivery Incentives.
Operational Excellence and Process Improvement Incentives.
Long-Term Incentive Eligibility where applicable.
Additional benefits may include:
• Comprehensive healthcare coverage.
• Retirement savings plan with company contribution.
• Wellness and mental health programs.
• Professional education assistance.
• Flexible remote work environment.
• Paid time off and company holidays.
• Operations leadership, Lean Six Sigma, AI-enabled operations, analytics, performance management, digital transformation, and process improvement training.
• Access to modern analytics, workflow, CRM, project management, collaboration, finance, HR, procurement, automation, and business intelligence platforms.
We are committed to fostering a workplace where innovation, diversity, and inclusion drive meaningful business outcomes. We provide equal employment opportunities to all applicants and employees regardless of race, religion, gender, age, disability, veteran status, sexual orientation, or any other protected characteristic under applicable law.
Lead a high-impact regional operations function with strong visibility across leadership, customer-facing teams, business operations, and enterprise strategy.
Help improve regional execution, customer delivery, workforce performance, service consistency, and operating discipline.
Work in a remote-first organization using modern analytics, workflow, business intelligence, and AI-enabled operations tools.
Partner with executive leadership and cross-functional teams to strengthen operational performance, customer satisfaction, and scalable growth.
Contribute to a company investing heavily in digital operations, process improvement, automation, regional leadership development, and long-term operational excellence.
Build a strong regional operations leadership platform by turning execution discipline, people leadership, and business judgment into measurable enterprise value.
At Admiral Talent, our vision is to redefine staffing through genuine partnerships, innovation, and a people-first mindset. Guided by experienced leadership, we’re committed to driving growth, empowering talent, and delivering exceptional results for every client we serve.