Position Overview
We are seeking an accomplished Senior Account Manager to manage and expand strategic enterprise accounts while driving customer growth, retention, and long-term partnership value. This role is designed for a highly experienced account management professional who can operate at both strategic and operational levels, building executive relationships while delivering measurable revenue and customer success outcomes.
The Senior Account Manager will serve as the primary business partner for key clients, responsible for understanding customer objectives, developing account strategies, identifying growth opportunities, and ensuring successful adoption of enterprise solutions.
This position requires a strong combination of consultative selling, relationship management, business development, and cross-functional leadership skills. The ideal candidate will have experience managing complex B2B accounts, influencing senior stakeholders, and partnering with internal teams to deliver exceptional customer experiences.
As a critical member of the customer organization, the Senior Account Manager will play a significant role in strengthening client relationships, increasing account value, improving retention, and supporting overall company growth.
Essential Duties and Responsibilities
- Manage a portfolio of strategic enterprise accounts, developing strong relationships with customers across business, technical, and executive teams.
- Act as the primary point of contact for assigned accounts, ensuring customer goals are understood and successfully supported.
- Develop and execute strategic account plans focused on revenue growth, retention, customer engagement, and long-term partnership development.
- Build trusted relationships with C-level executives, department leaders, procurement teams, and key decision-makers.
- Lead executive business reviews, account planning sessions, and strategic discussions to demonstrate value and identify future opportunities.
- Identify opportunities for account expansion, upselling, cross-selling, and additional solution adoption.
- Partner with Sales, Customer Success, Product, Engineering, Marketing, and Operations teams to deliver exceptional client outcomes.
- Understand customer business challenges and provide consultative recommendations aligned with organizational objectives.
- Monitor account performance, customer health metrics, renewal risks, and growth opportunities.
- Manage complex client escalations by coordinating internal resources and ensuring timely resolution.
- Support contract negotiations, renewals, pricing discussions, and strategic commercial agreements.
- Analyze customer feedback, market trends, and account data to improve engagement strategies.
- Maintain accurate account documentation including account plans, forecasts, meeting records, and opportunity pipelines.
- Advocate for customer needs internally and influence product or service improvements.
- Support organizational revenue goals by increasing customer lifetime value and strengthening client loyalty.
Job Qualifications and Requirements
- Bachelor’s degree in Business Administration, Marketing, Management, Technology, or a related field.
- 8+ years of experience in account management, strategic sales, customer success, consulting, or enterprise relationship management.
- Proven experience managing enterprise-level B2B accounts with complex stakeholder environments.
- Demonstrated success managing high-value customer relationships and driving account growth.
- Strong understanding of SaaS, enterprise technology solutions, digital transformation, or professional services environments.
- Experience developing account strategies, revenue forecasts, and customer growth plans.
- Strong consultative selling and negotiation skills with the ability to influence business decisions.
- Experience managing executive relationships and presenting to senior leadership teams.
- Proficiency with CRM platforms such as Salesforce, Microsoft Dynamics, HubSpot, or equivalent systems.
- Ability to analyze customer data, business trends, and account performance metrics.
- Strong project management skills with the ability to coordinate multiple initiatives simultaneously.
- Excellent written, verbal, and presentation skills.
Personal Capabilities and Qualifications
The successful candidate will demonstrate:
Executive Relationship Management
Ability to build credibility and trust with senior executives while becoming a strategic advisor to clients.
Strategic Business Thinking
Ability to understand customer objectives and create account strategies that generate measurable value.
Revenue Growth Mindset
Strong ability to identify opportunities, expand relationships, and contribute to business growth.
Consultative Problem Solving
Ability to uncover client challenges and recommend solutions that address business priorities.
Customer Advocacy
Commitment to delivering exceptional customer experiences and long-term partnership success.
Communication Excellence
Ability to communicate clearly, influence stakeholders, and manage complex business discussions.
Ownership & Accountability
Ability to independently manage strategic accounts and take responsibility for customer outcomes.
Collaboration Leadership
Ability to align internal teams and drive successful execution across departments.
Strategic Support
The Senior Account Manager will provide strategic support by:
- Developing enterprise account strategies aligned with company revenue and customer success objectives.
- Providing leadership teams with insights into customer needs, market opportunities, and account performance.
- Supporting business growth through account expansion, renewal strategies, and strategic partnerships.
- Collaborating with product teams to influence roadmap improvements based on customer feedback.
- Helping customers maximize the value of solutions through adoption strategies and business alignment.
- Supporting sales initiatives by identifying expansion opportunities and customer advocates.
- Contributing to customer success programs designed to improve retention and engagement.
Working Conditions
- Professional enterprise environment with regular collaboration across sales, technology, product, and executive teams.
- Hybrid or remote work options may be available depending on organizational requirements.
- Requires frequent interaction with enterprise customers and internal stakeholders.
- Occasional travel may be required for client meetings, conferences, and business events.
- Ability to manage multiple strategic accounts and competing priorities in a fast-paced environment.
- Expected to maintain professionalism, confidentiality, and strong customer-focused leadership.
Job Function
Primary Function: Strategic Account Management & Enterprise Customer Growth
Department: Sales / Strategic Accounts / Customer Success
Reports To: Director of Strategic Accounts, VP of Sales, or Head of Customer Growth
Key Areas of Responsibility:
- Enterprise Account Management
- Strategic Customer Relationships
- Revenue Expansion Strategy
- Client Retention & Growth
- Executive Stakeholder Engagement
- Consultative Solution Selling
- Account Planning & Forecasting
- Cross-Functional Leadership
Compensation & Benefits
Compensation Package: $220,000 – $320,000 annually
The compensation package reflects the strategic responsibility of managing enterprise accounts, driving revenue growth, and maintaining high-value customer partnerships.
Benefits may include:
- Competitive base salary with annual performance incentives
- Quarterly or annual account growth bonuses
- Comprehensive medical, dental, and vision insurance
- Retirement savings plan with company contribution
- Paid time off and company holidays
- Professional development and industry training
- Leadership advancement opportunities
- Flexible work arrangements
- Employee wellness programs
- Technology and home office support
Why Join Us
Join an innovative organization where strategic customer relationships directly contribute to business success. As a Senior Account Manager, you will have the opportunity to manage influential enterprise partnerships, collaborate with industry-leading teams, and create measurable impact through technology-driven solutions.
We believe strong customer relationships are built through trust, expertise, and meaningful business outcomes. This role offers the opportunity to work with complex organizations, influence strategic decisions, and grow alongside a company focused on innovation and customer excellence.
If you are a relationship-focused leader who combines business strategy, consultative expertise, and a passion for customer success, this is an opportunity to make a significant impact.
