We are a dynamic and rapidly expanding enterprise organization operating in a complex business environment where operational excellence, customer delivery, workforce performance, financial discipline, process maturity, and strategic execution directly influence long-term growth. Our organization supports multiple business units, enterprise customers, distributed teams, digital platforms, service operations, internal business functions, strategic partners, and transformation initiatives that require strong executive leadership, scalable systems, and measurable performance management.
As companies grow, operations leadership becomes one of the most important drivers of organizational stability, execution quality, customer satisfaction, cost control, and enterprise scalability. The VP of Operations role is designed for a senior leader who can connect strategy with execution, improve operating discipline, strengthen cross-functional alignment, build high-performing teams, and ensure the business can scale without losing speed, quality, accountability, or customer focus.
Our company is investing heavily in operational transformation, AI-enabled workflows, business intelligence, digital systems, customer delivery improvement, process optimization, resource planning, vendor performance, workforce development, automation, and enterprise operating discipline. We are seeking a highly accomplished VP of Operations who can provide executive-level leadership while improving operational performance, service quality, productivity, cost visibility, and scalable business execution.
This is not a traditional operations role focused only on daily management, reporting updates, or routine process oversight. The VP of Operations will serve as a senior executive operations leader responsible for shaping how the company plans, executes, measures, improves, and scales work across key business functions. This leader will help transform operations into a stronger business capability that supports customer outcomes, revenue growth, financial discipline, and long-term organizational performance.
The selected leader will work closely with Executive Leadership, Finance, Customer Success, Sales, Product, Technology, HR, Legal, Procurement, Data Analytics, regional teams, vendors, and business stakeholders to ensure operational priorities are translated into clear plans, measurable outcomes, accountable ownership, and consistent follow-through.
This role requires a leader who understands how enterprise operations affect every part of the business. The ideal candidate will know how to build operating models, lead distributed teams, improve customer delivery, manage financial performance, develop leaders, remove execution barriers, strengthen reporting visibility, and drive transformation across a fast-moving remote-first organization.
This is a unique opportunity to lead a high-impact operations function while partnering directly with executive leadership to shape business strategy, operating performance, customer experience, workforce effectiveness, and long-term enterprise growth.
As VP of Operations, you will oversee operational strategy, execution, performance management, process improvement, resource planning, cross-functional coordination, and business transformation across assigned functions, regions, service areas, or operating units.
You will be responsible for building scalable operating systems, improving execution discipline, leading operations teams, strengthening service delivery, improving productivity, supporting customer-facing performance, and ensuring business operations are aligned with enterprise goals.
You will serve as a trusted executive partner to senior leadership while maintaining accountability for operational excellence, customer delivery quality, financial stewardship, workforce performance, vendor coordination, process maturity, and scalable execution.
The ideal candidate combines executive presence, operational discipline, business judgment, people leadership, financial acumen, customer focus, analytical thinking, and strong execution capability to drive measurable enterprise results.
Lead enterprise operations strategy across business processes, customer delivery support, workforce performance, vendor coordination, service quality, process improvement, and cross-functional execution.
Develop and execute an operations roadmap that improves productivity, operating discipline, customer outcomes, cost efficiency, reporting visibility, team accountability, and enterprise scalability.
Partner with executive and functional leaders to translate company strategy into operating plans, measurable goals, ownership models, resource plans, and performance routines.
Manage operating cadences, including executive business reviews, performance updates, process improvement sessions, project reviews, resource planning meetings, and cross-functional execution routines.
Lead operational performance management across KPIs, dashboards, scorecards, business reviews, service metrics, customer trends, productivity measures, cost indicators, and performance narratives.
Identify operational bottlenecks, process gaps, customer delivery risks, workforce challenges, cost issues, reporting limitations, system constraints, and execution blockers.
Drive process improvement initiatives that standardize workflows, reduce manual work, improve cycle times, strengthen documentation, increase accountability, and improve execution quality.
Partner with Customer Success and Sales to improve customer lifecycle execution, account handoffs, escalation management, service quality, delivery readiness, and customer experience.
Partner with Product and Technology teams to support system adoption, workflow improvement, automation, operational tooling, data visibility, and product-to-operations alignment.
Partner with Finance to support budget planning, resource allocation, cost tracking, margin visibility, forecasting inputs, vendor spend, and operating efficiency analysis.
Partner with HR and Talent teams to support workforce planning, leadership development, hiring strategy, performance management, succession planning, employee engagement, and team effectiveness.
Support vendor and partner coordination, including service expectations, performance tracking, issue resolution, contract support, renewal planning, and operational accountability.
Lead cross-functional initiatives from planning through execution, ensuring owners, timelines, dependencies, risks, communication, decision points, and success measures are clearly managed.
Build, mentor, and lead operations leaders while creating a culture of accountability, service quality, operational discipline, data-driven decisions, continuous improvement, and customer-centered execution.
15+ years of progressive experience in operations, business operations, customer operations, enterprise services, operational excellence, strategic operations, program execution, regional operations, or general management.
8+ years of leadership experience managing operations teams, business functions, customer delivery teams, transformation programs, distributed teams, or cross-functional execution initiatives.
Experience working within enterprise SaaS, AI-enabled technology, cloud platforms, healthcare technology, financial services, manufacturing, logistics, business services, consulting, customer operations, or large distributed enterprise environments.
Proven success improving operations at scale, building operating routines, managing performance dashboards, strengthening service delivery, reducing operational friction, and supporting enterprise growth.
Strong understanding of operating models, workflow design, KPI management, customer delivery operations, resource planning, financial performance, process documentation, vendor management, and business transformation.
Experience managing budgets, operating resources, vendor relationships, workforce plans, service expectations, performance goals, and enterprise improvement initiatives.
Strong analytical ability with experience interpreting operational data, identifying trends, measuring performance, evaluating tradeoffs, and recommending practical business actions.
Experience building executive reports, dashboards, process maps, business review materials, transformation plans, operating scorecards, project trackers, and standard operating procedures.
Ability to work with Executive Leadership, Operations, Finance, Sales, Customer Success, Product, Technology, HR, Legal, Procurement, Data Analytics, vendors, and business stakeholders.
Excellent communication, executive presence, problem-solving, stakeholder management, people leadership, process improvement, negotiation, documentation, and operational decision-making skills.
Bachelor’s degree in Business Administration, Operations Management, Finance, Industrial Engineering, Information Systems, Supply Chain, Healthcare Administration, Data Analytics, or a related field required.
MBA, master’s degree, Lean Six Sigma, PMP, operations leadership certification, or advanced business management education preferred.
Executive-level compensation package.
Comprehensive medical, dental, and vision healthcare coverage.
Flexible remote-first work environment.
Performance bonus eligibility.
Long-term incentive opportunities where applicable.
Retirement savings plan with company contribution.
Executive leadership development and coaching.
Professional development and continuing education reimbursement.
Wellness and mental health support programs.
Generous paid executive leave policies.
Opportunity to lead enterprise-level operational transformation, customer delivery improvement, digital operations modernization, and business performance initiatives.
Access to strategic leadership, AI-enabled operations, business intelligence, automation, process improvement, and innovation initiatives.
Strategic operations executive with strong execution discipline and practical business judgment.
Exceptional people leadership and team development capability across distributed or multi-functional teams.
High level of business, financial, customer delivery, workforce, vendor, and operational acumen.
Executive-level communication and presentation abilities.
Data-driven decision-making capability with strong command of KPIs, dashboards, business reviews, productivity metrics, customer trends, and operating performance.
Strong problem-solving and organizational skills.
Ability to lead through complexity, transformation, growth, customer pressure, resource constraints, and cross-functional demands.
High emotional intelligence and stakeholder management expertise.
Results-oriented mindset with strong accountability for operational performance, customer outcomes, financial discipline, and business execution.
Customer-centered leadership style with the ability to improve internal operations in ways that strengthen delivery reliability, relationship quality, and customer confidence.
Process improvement mindset with the ability to reduce friction, simplify workflows, strengthen accountability, and build scalable operating routines.
Ability to influence teams across Operations, Finance, Sales, Customer Success, Product, Technology, HR, Legal, Procurement, Data Analytics, and Executive Leadership.
Advise executive leadership on operational performance, execution risk, resource needs, cost drivers, customer delivery quality, workforce trends, process gaps, and growth opportunities.
Support long-term operating strategy and enterprise transformation initiatives.
Align operational activities with corporate objectives, customer priorities, revenue goals, financial targets, service commitments, and market opportunities.
Strengthen organizational effectiveness by improving operating routines, performance visibility, accountability systems, team coordination, and process consistency.
Support mergers, acquisitions, integrations, market expansion, operating model changes, system migrations, and business transformation initiatives when applicable.
Improve operational scalability through AI-enabled workflows, automation, reporting improvements, process documentation, operational playbooks, and continuous improvement practices.
Drive customer-centric initiatives that strengthen service delivery, escalation resolution, customer satisfaction, retention support, and competitive positioning.
Contribute to enterprise-wide performance improvement programs focused on productivity, quality, cost discipline, customer outcomes, workforce effectiveness, and execution speed.
Partner with Data Analytics and Technology teams to improve dashboards, data quality, workflow visibility, systems adoption, automation, and operational decision support.
Partner with Finance and leadership teams to support budget planning, resource allocation, vendor performance, cost visibility, margin improvement, and operating efficiency.
Remote-first executive operations leadership role.
Periodic travel may be required for executive meetings, customer engagements, leadership offsites, team visits, operational workshops, vendor meetings, site reviews, industry events, and strategic planning sessions.
High-visibility position with significant enterprise-wide operational and business impact.
Fast-paced environment focused on growth, customer outcomes, operational excellence, process improvement, workforce performance, financial discipline, and business execution.
Regular collaboration with executive leadership, operations teams, business units, customer-facing teams, technology teams, finance teams, HR teams, vendors, and external stakeholders.
Opportunity to influence operating strategy, business performance, customer delivery, workforce productivity, process maturity, cost discipline, and enterprise scalability.
Requires flexibility during customer escalations, operating issues, planning cycles, system changes, performance reviews, reporting deadlines, workforce changes, transformation programs, and urgent leadership requests.
Role requires handling confidential customer information, operational reports, financial data, employee matters, vendor details, workforce planning materials, process documentation, business performance materials, and executive communications with discretion.
Executive Operations Leadership.
Business Operations.
Enterprise Operations.
Operational Excellence.
Customer Delivery Operations.
Business Transformation.
Performance Management.
Workflow Optimization.
Cross-Functional Execution.
KPI Reporting.
Resource Planning.
Vendor Coordination.
Operating Cadence Management.
Business Process Improvement.
Executive Leadership Reporting.
Compensation Package: $307,000 – $430,000
Base Salary: $307,000 – $430,000.
Executive Annual Performance Bonus.
Operations Performance Incentives.
Business Execution and Customer Delivery Incentives.
Long-Term Incentive Eligibility where applicable.
Operational Excellence and Process Improvement Incentives.
Additional benefits may include:
• Comprehensive healthcare coverage.
• Retirement savings plan with company contribution.
• Executive wellness programs.
• Leadership coaching and development.
• Professional education assistance.
• Flexible remote work environment.
• Paid executive leave.
• Operations leadership, Lean Six Sigma, AI-enabled operations, analytics, performance management, digital transformation, and process improvement training.
• Access to modern analytics, workflow, CRM, project management, collaboration, finance, HR, procurement, automation, and business intelligence platforms.
We are committed to fostering a workplace where innovation, diversity, and inclusion drive meaningful business outcomes. We provide equal employment opportunities to all applicants and employees regardless of race, religion, gender, age, disability, veteran status, sexual orientation, or any other protected characteristic under applicable law.
Lead a high-impact operations function with enterprise-wide visibility and direct influence on business performance.
Partner directly with executive leadership on operating strategy, customer delivery, workforce performance, cost discipline, and business transformation initiatives.
Drive meaningful improvements in service quality, execution consistency, productivity, process maturity, and operational efficiency.
Help shape a more scalable, disciplined, and data-driven operating model for a growing organization.
Build and develop high-performing operations leaders and future executives.
Influence customer outcomes, resource planning, service quality, vendor performance, workforce effectiveness, and financial performance through strong operations leadership.
Join an organization investing heavily in AI-enabled workflows, digital operations, business intelligence, automation, customer delivery systems, and long-term operational excellence.
Leave a lasting leadership legacy by turning operations strategy into measurable business impact, stronger execution, and scalable enterprise performance.
At Admiral Talent, our vision is to redefine staffing through genuine partnerships, innovation, and a people-first mindset. Guided by experienced leadership, we’re committed to driving growth, empowering talent, and delivering exceptional results for every client we serve.